Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kelly Shea

South Plainfield

Summary

Dynamic professional with extensive experience in customer service and data analysis, notably as an Intelligence Analyst with the Pennsylvania Army National Guard. Proven ability in risk assessment and conflict resolution, ensuring compliance and enhancing operational efficiency. Recognized for exceptional problem-solving skills and maintaining strong relationships with clients and team members.

Overview

2022
2022
years of professional experience
1
1
Certification

Work History

Independent Contractor

Self-employeed
2021 - 2024
  • Private shopper for major retail stores.
  • Managed checkout processes, ensuring smooth transactions for customers.
  • Communicated effectively with customers regarding order status and substitutions.
  • Provided exceptional customer service throughout the shopping experience.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

Intelligence Analyst

Pennsylvania Army National Guard
Horsham
07.2019 - 01.2022
  • Analyzed intelligence data to identify threats and trends.
  • Collaborated with team members to assess operational needs.
  • Analyzed intelligence data to support mission planning and decision-making.
  • Ensured compliance with security protocols during information handling processes.
  • Completed day-to-day duties accurately and efficiently.

Front End Runner, Night Crew

ShopRite
South Plainfield
2019 - 2021
  • Trained and supervised cashier staff to enhance customer service skills.
  • Implemented store policies to maintain compliance with company standards.
  • Assisted customers with inquiries and resolved issues promptly and effectively.
  • Managed and trained cashiers on proper cash handling procedures.
  • Resolved customer problems by investigating issues, answering questions and building rapport.

Shift Lead

Duck Donuts
Clark
08.2017 - 2019
  • Oversaw daily operations and ensured smooth workflow among team members.
  • Trained new staff on safety procedures and operational protocols.
  • Conducted regular safety inspections to ensure compliance with company standards.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Provided guidance and support to other team members as needed.

Hostess

Longhorn Steakhouse
Piscataway
02.2015 - 08.2017
  • Greeted guests warmly and ensured a positive dining experience.
  • Managed reservations and coordinated seating arrangements effectively.
  • Assisted servers by providing timely updates on table status.
  • Maintained cleanliness and organization of the host area.
  • Monitored dining room atmosphere for guest comfort and satisfaction.

Education

Associate of Applied Science - Intelligence Operations Studies

Cochise College
Douglas, AZ
05-2021

Bachelor of Science - Criminal Justice

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
05-2020

Skills

  • Data analysis
  • Risk assessment
  • Mission planning
  • Attention to detail
  • Conflict resolution
  • Security compliance
  • Cash handling
  • Customer service
  • Problem-solving
  • Time management
  • Task prioritization

Accomplishments

  • Honor Grad Intelligence Course

Certification

  • Top Secret Clearance

Timeline

Intelligence Analyst

Pennsylvania Army National Guard
07.2019 - 01.2022

Shift Lead

Duck Donuts
08.2017 - 2019

Hostess

Longhorn Steakhouse
02.2015 - 08.2017

Independent Contractor

Self-employeed
2021 - 2024

Front End Runner, Night Crew

ShopRite
2019 - 2021

Associate of Applied Science - Intelligence Operations Studies

Cochise College

Bachelor of Science - Criminal Justice

East Stroudsburg University of Pennsylvania

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