Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Kelly Sierra

Stantonsburg,North Carolina

Summary

Dynamic Human Resources Manager with extensive experience at the US Army, adept at enhancing employee relations and compliance. Proven track record in streamlining HR processes and implementing effective training programs, resulting in increased employee satisfaction. Skilled in conflict resolution and HR analytics, fostering a high-performing and inclusive workplace.

Human resources professional with extensive background in developing and executing HR strategies that align with business objectives. Known for strong focus on team collaboration and achieving results through effective talent management and employee development. Reliable and adaptable, possessing key skills in organizational development and performance management, ensuring productive and cohesive workforce.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Human Resources Manager

US Army
07.2005 - 07.2025
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
  • Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
  • Enhanced employee career paths through development of clear progression plans and continuous learning opportunities.
  • Implemented performance management systems that provided clear metrics for employee evaluation and development.
  • Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
  • Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations.
  • Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
  • Increased employee satisfaction and engagement through creation and execution of targeted wellness and recognition programs.
  • Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Recruited top talent to maximize profitability.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Liaised between multiple business divisions to improve communications.
  • Fostered positive work environment through comprehensive employee relations program.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

Postal Supervisor

US Army
03.2018 - 02.2020
  • Enhanced team performance by conducting regular training sessions and offering constructive feedback.
  • Collaborated with other supervisors to develop new policies for a safer work environment.
  • Improved mail delivery efficiency by implementing new routing strategies and optimizing scheduling.
  • Increased customer satisfaction by addressing inquiries professionally and providing accurate information on postal services.
  • Utilized USPS tracking systems effectively to monitor package progress and ensure prompt service delivery times are met consistently throughout the year.
  • Implemented cost-saving measures by analyzing operational expenses and recommending budget adjustments.
  • Reduced customer complaints by addressing issues promptly and providing effective solutions.
  • Resolved conflicts among employees through mediation and fostering a supportive work environment.
  • Ensured compliance with USPS regulations by closely monitoring postal procedures within the facility.
  • Coordinated with maintenance teams to address equipment issues promptly, minimizing downtime in operations.
  • Facilitated emergency response protocols during inclement weather conditions or unforeseen circumstances affecting normal mail operations.
  • Managed daily workload distribution, ensuring timely mail processing and delivery.
  • Streamlined postal operations, utilizing organizational skills and attention to detail.
  • Promoted safety awareness within the workplace through ongoing education initiatives catered specifically toward each role.
  • Assisted customers in determining proper postal service to align with individual needs.
  • Managed daily operations of 10-employee post office.
  • Designed and maintained budget of over $2,000,000 to cut costs by 20%.

Education

Associate of Science - Criminal Justice

University of Maryland
MD
01-2020

Skills

  • HR policies and procedures
  • Employee relations
  • Microsoft office proficiency
  • Training and mentoring
  • Records management
  • Corrective action planning
  • Recruitment and hiring
  • Human resources operations
  • Compliance
  • Staff management
  • Employee retention
  • Recordkeeping
  • Training development
  • Talent management
  • Leadership development
  • Diversity and inclusion
  • Internal communications
  • Microsoft office and docusign
  • HR analytics
  • Regulatory compliance
  • Training programs
  • Workforce improvements
  • Team building
  • Grievance handling and redressal
  • Personnel information systems
  • HR leadership
  • HR guidance
  • Problem-solving
  • Conflict resolution
  • Leadership training and development
  • Employment record verification
  • Confidential document control

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 12 staff members.

Certification

  • Sexual Harassment and Assault Response and Prevention Training - 2 years

Timeline

Postal Supervisor

US Army
03.2018 - 02.2020

Human Resources Manager

US Army
07.2005 - 07.2025

Associate of Science - Criminal Justice

University of Maryland

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Kelly Sierra