Riley Lucas
Stantonsburg,North Carolina
Summary
- Seeking a position where I can allow my contagious optimism and energy to unify teammates of diverse skillsets resulting in high performing, cross-functional teams delivering value on schedule and on budget.
- Seeking to be part of an organization where my growth mindset, ability to quickly learn new skills, and love for teaching can be embraced allowing for my own personal career growth as well as enabling growth in those around me.
Overview
8
8
years of professional experience
Work History
IT Business Analyst/Project Manager
Truist Financial
06.2023 - Current
- Provide process, design, and analysis support for developing solutions for interfacing business applications
- Manage or participate in requirements elicitation process for small and medium work efforts
- Provide project management for smaller projects and business enhancements.
Chief of Staff to Head of Engineering
Truist
10.2022 - 06.2023
- Daily meetings with the Head of Engineering to prepare talking points and meeting materials for upcoming meetings
- Working understanding of Engineering functions including: Capacity, Compute, Storage, Network, Mainframe, Middleware, and the respective business processes
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Engage with the Engineering leadership daily in project meetings, financial meetings, BAU tasks, risk items, etc.
- Partners with business leaders to align business strategy, information reporting, and information delivery.
Retail Lending Operations Specialist IV
Branch Banking & Trust (BB&T)
08.2019 - 10.2022
- Maintained a deep understanding of retail, retail applications (ALS, SPRINT, and SHAW), small business and wealth management products, policies, and procedures with a deep knowledge of compliance, legal and documentation requirements, including those specific to state laws
- Through Responsible for a wide variety of loan servicing activities supporting the Retail Community Bank loan servicing function, including processing monetary transactions, loan maintenance, preparation of payoff statements and exceptions handling in a centralized environment
- At the forefront of all processes within retail was the ability to solve and serve as an advocate of the client while balancing risks for Truist.
Correspondent Lending Operations Specialist II
Branch Banking & Trust (BB&T)
10.2016 - 08.2019
- Maintain a strategic process to ensure all items are reviewed and keyed properly so that loans can be funded using UniFi and CLS
- Work with the loan from the review of the loan file documents to make sure they are in compliance with BB&T’s funding guidelines to the final step of funding the loans and wiring the funds to correspondents.
Education
BSIT to MSITM program -
Western Governors University
12.2025
Associate Degree Program -
Pitt Community College
Greenville, NCHealthcare Business Informatics -
Pitt Community College
Greenville, NCUnpaid Internship (Prerequisite for Degree) -
Vidant Hospital
Greenville, NCHigh School Diploma -
Wilson Christian Academy
Wilson, NC05.2012
Skills
- Staff Management
- Stakeholder Management
- Project Management
- Operations Analysis
- Technical Writing
- Interpersonal Skills
- Administrative Management
- Event Coordination
- Vendor relationships
- Team Collaboration
- Teamwork and Collaboration
- Company Representation
References
Professional
- Bobby Robins, Head of Infrastructure Architecture, Truist, (919) 454-1008
- Brenda Bennett, Head of Consumer Lending Servicing, Truist, (252) 299-0581
- Tony Koester, Retail Lending Analyst, Pinnacle Financial Partners, (615) 300-2935
Personal
- Jeremy Renfrow, (252) 205-4683
- Chessica Gombatz, (252) 218-5490
- Lauren Wiggs, (252) 917-7317
- Kelly Norman, (919) 271-6398
Timeline
IT Business Analyst/Project Manager
Truist Financial
06.2023 - Current
Chief of Staff to Head of Engineering
Truist
10.2022 - 06.2023
Retail Lending Operations Specialist IV
Branch Banking & Trust (BB&T)
08.2019 - 10.2022
Correspondent Lending Operations Specialist II
Branch Banking & Trust (BB&T)
10.2016 - 08.2019
BSIT to MSITM program -
Western Governors University
Associate Degree Program -
Pitt Community College
Healthcare Business Informatics -
Pitt Community College
Unpaid Internship (Prerequisite for Degree) -
Vidant Hospital
High School Diploma -
Wilson Christian Academy
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