KELLY SINCLAIR
Riverton,Utah
Summary
With a vibrant record of 15+ years of accomplishment in customer service, I bring a warm, personable approach to every interaction. My passion lies in creating memorable experiences, whether it's solving a customer's issue with a smile or assisting in orchestrating the perfect event. I thrive in a fast-paced, dynamic nature of customer interactions and take pride in my ability to resolve concerns with empathy and efficiency.
Overview
12
12
years of professional experience
Work History
Event Coordinator
Scene Makers
01.2012
- Oversaw and managed all events from customized corporate events to weddings
- Managed various aspects of each event from writing menus to day-of execution details.
Sales Agent
Prosper, Inc.
01.2010
- Built rapport with potential clients, qualified leads, and set appointments for the sales team
- Utilized excellent customer service skills to move forward with the sales process.
Personal Assistant
ML Brown & Associates
01.2017 - 01.2019
- Managed owner's day to day schedule, order entry, and accounting for receivables
- Managed inventory processes and maintained accurate stock records.
Collections Agent
Discover Card
01.2007 - 01.2008
- Handled escalated collection calls for delinquent accounts
- Ensured compliance with company policies and procedures using advanced-level experience in customer service, negotiation, and system/computer fluency.
Direct Support Professional
Self-Employed
01.2017 - 01.2005
- Provided daily professional care for special needs child
- Managed schooling and outside physical therapy to improve the overall quality of life.
Education
Expected Diploma -
Entrada
01.2024
Senior/Junior Work Release -
Salt Lake City Community Collage
01.2007
General Education -
Brighton High School
01.2007
Skills
- Excellent communication skills
- Data Entry
- Sales experience
- Microsoft Office, Excel
- Conflict-Resolution
- Collections Agent
Personal Information
Title: Customer Service Specialist/Account Manager
Timeline
Personal Assistant
ML Brown & Associates
01.2017 - 01.2019
Direct Support Professional
Self-Employed
01.2017 - 01.2005
Event Coordinator
Scene Makers
01.2012
Sales Agent
Prosper, Inc.
01.2010
Collections Agent
Discover Card
01.2007 - 01.2008
Expected Diploma -
Entrada
Senior/Junior Work Release -
Salt Lake City Community Collage
General Education -
Brighton High School
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