Kelly Singer
Palm City,FL
Summary
Versatile Hospitality Professional experienced in server, bartender, and assistant general manager roles. Delivered exceptional guest satisfaction through effective team coordination, inventory control, and quality service, while maintaining calm problem-solving and multitasking in fast-paced environments. Demonstrated strong work ethic, adaptability, and interpersonal skills, contributing to operational efficiency and a well-organized service area.
Overview
20
20
years of professional experience
Work History
Server/Bartender
Sweet Smoke Southern Kitchen
Stuart, Florida
01.2025 - Current
- Prepared cocktails, wine, and beverages following restaurant standards.
- Took food and drink orders accurately for dining room and bar guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Processed payments using POS systems and handled cash and cards.
- Monitored customer drink levels and suggested additional purchases to enhance sales and guest satisfaction.
- Built rapport with guests through friendly conversation, fostering a welcoming and enjoyable atmosphere. with customers to provide enjoyable bar experience.
- Coordinated with kitchen and host teams to support smooth service.
- Effectively multitasked within a fast-paced environment.
- Maintained safety and sanitation standards with firm enforcement among bar staff.
- Carefully inspected customers' identification to verify age requirements for purchase of alcohol.
- Greeted frequent visitors by name and explained new promotions.
Server/Bartender
Olive Garden Restaurant
West Palm Beach, Florida
02.2023 - 01.2025
- Took food and drink orders accurately for dining room and bar guests.
- Prepared cocktails, wine, and beverages following Olive Garden standards.
- Served entrees, salads, and breadsticks with timely table delivery.
- Recommended Olive Garden menu items and paired drinks to enhance guest dining experience.
- Measured and mixed house ingredients to prepare custom and menu drink orders.
- Facilitated enjoyable interactions with customers to create a welcoming environment. with customers to provide enjoyable bar experience.
- Maintained clean bar areas, tables, and dining stations during service.
- Monitored drink levels and proactively suggested additional purchases to increase sales.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within a fast-paced environment.
- Coordinated with kitchen and host teams to support smooth service.
- Processed payments using POS systems and handled cash and cards.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Carefully inspected customers' identification to verify age requirements for purchase of alcohol.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Recognized and greeted frequent visitors to strengthen customer relationships. by name and explained new promotions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Assistant General Manager
Dennys Restaurant
Riviera Beach, Florida
03.2021 - 02.2023
- Managed daily operations, overseeing staff scheduling and supervision to maintain service quality.
- Coordinated staffing schedules and daily shift assignments to ensure optimal labor coverage and operational efficiency.
- Supervised Denny's restaurant shifts and guided front and back of house teams.
- Trained servers, hosts, and cooks on Denny's service standards and procedures.
- Monitored guest service and resolved complaints effectively, enhancing customer satisfaction and retention.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Oversaw cash handling, deposits, and register reconciliations during daily operations.
- Enforced food safety, cleanliness, and sanitation standards throughout Denny's restaurant.
- Managed inventory orders, stock checks, and supplier deliveries for restaurant needs.
- Monitored inventory levels and placed orders for new stock as needed.
- Ensured efficient inventory management to prevent overstock and stockouts. to keep numbers beneath targets through expert oversight and usage monitoring.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Identified opportunities for cost savings and operational efficiency improvements.
- Supported general manager with budget reviews, reports, and operational planning.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
Server
Dennys Restaurant
Riviera Beach, Florida
07.2019 - 03.2021
- Greeted Denny's guests and seated them promptly.
- Provided exceptional service to a high volume of daily customers.
- Delivered exceptional customer service to ensure guest satisfaction and loyalty.
- Monitored guest tables and proactively addressed needs to enhance dining experience.
- Took food and beverage orders with accurate POS entry.
- Served meals and drinks across Denny's dining room.
- Coordinated with kitchen staff on order timing and service flow to maintain efficient dining operations.
- Trained new Denny's servers on service standards and table steps.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, busser, and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
Mental Health Technician
Sandy Pines Residential Treatment Center
Jupiter, Florida
04.2007 - 03.2010
- Monitored resident behavior at Sandy Pines Residential Treatment Center.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- De-escalated crises using calm communication and safety techniques
- Maintained unit safety through regular rounds and environmental checks
- Facilitated therapeutic activities in group settings to enhance resident engagement. and scheduled treatment group participation.
- Collaborated with nurses and counselors on resident care plans
- Reported concerns to clinical staff and followed treatment protocols
- Established trusting relationships with clients through empathy and active listening to foster a supportive environment.
Education
Some College (No Degree) - Psychology
University of Central Florida
Orlando, FLSkills
- Drink mixing
- POS systems
- Cash handling
- Bar inventory
- Alcohol compliance
- Menu knowledge
- Suggestive selling
- Inventory management
- Food service management
- Team coordination
- Shift supervision
- Multitasking
- Problem solving
- Quality control
- Excellent communication
- ServSafe certified
- Guest service
Timeline
Server/Bartender
Sweet Smoke Southern Kitchen
01.2025 - Current
Server/Bartender
Olive Garden Restaurant
02.2023 - 01.2025
Assistant General Manager
Dennys Restaurant
03.2021 - 02.2023
Server
Dennys Restaurant
07.2019 - 03.2021
Mental Health Technician
Sandy Pines Residential Treatment Center
04.2007 - 03.2010
Some College (No Degree) - Psychology
University of Central Florida