Summary
Overview
Work History
Education
Skills
Timeline
Generic

KELLY SMITH

Sun City,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Transitional Services Re-entry Specialist/Supervisor

New Freedom
Phoenix, AZ
04.2022 - Current
  • Directed and supervised team of 6 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Attended weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Participated in conferences related to industry trends or organizational developments.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.

Clinical ACT Team-Peer Specialist/Housing

Community Bridges
Avondale, AZ
03.2021 - 03.2022
  • Provided experience, strength & hope to members & families to help minimize the emotional impact of treatment & increase support during recovery processes
  • Assisted with transition to most appropriate level of care with treatment team, including coordination of care with all parties involved in members case
  • Worked within a multi- disciplinary team of Clinical Coordinator, ILS,VS,RS,BS,RN,MA & Provider
  • Experienced with continual communications between Probation, Law enforcement, Jail Systems, Advocates & Guardians for coordination of care.
  • Assisted clients in navigating the mental health system and identifying available resources.
  • Provided individualized support to individuals with mental illness, including crisis intervention and de-escalation techniques.
  • Facilitated group discussions regarding recovery topics such as relapse prevention, self-esteem, coping skills, and symptom management.
  • Collaborated with community partners to coordinate services for clients in need of housing or employment assistance.
  • Maintained accurate records of client progress using electronic medical record systems.
  • Supported clients in developing independent living skills such as budgeting, meal planning, medication management.
  • Provided emotional support to help clients cope with difficult emotions such as depression or anxiety.
  • Established trusting relationships with clients through active listening and empathetic responses.
  • Participated in weekly team meetings to discuss caseloads and program updates.
  • Developed treatment plans based on client needs and preferences.

Housing Navigator II

Community Bridges
Phoenix, AZ
05.2020 - 04.2021
  • Provided information and guidance to clients on how to access services and resources.
  • Developed individualized service plans for clients based on their needs, preferences, and goals.
  • Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
  • Facilitated client referrals to community agencies or other organizations as needed.
  • Maintained accurate records of client interactions in accordance with agency policies and procedures.
  • Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
  • Educated clients about available resources within the community related to housing, employment, health care, legal aid.
  • Connected clients with local organizations that can provide additional assistance or specialized services if necessary.

Certified Peer Support Specialist

Recovery Innovations
Palm Springs, California
11.2019 - 04.2020
  • Provided one-on-one peer support services to individuals with mental health conditions in a clinical setting.
  • Monitored client safety by recognizing potential warning signs of relapse or crisis situations.
  • Conducted assessments for new clients entering the program and provided recommendations for treatment plans accordingly.
  • Provided emotional support through listening actively and validating feelings expressed by clients during sessions.
  • Encouraged positive behavior change through motivational interviewing techniques and supportive counseling approaches.
  • Modeled hope, personal responsibility & self advocacy to demonstrate how recovery goals can be met
  • Assisted in developing community supports
  • Taught recovery & life skills using recovery model.
  • Developed individualized plans for clients based on their needs, interests, strengths, and preferences.

RN

Arrowhead/Boswell/Del E Webb Hospital
Sun City, AZ
06.2000 - 06.2011
  • Staff nurse within Interventional Radiology/Oncology/Emergency/Med-Surg Departments providing patient care.
  • Provided direct nursing care to patients, including administering medications, wound care, and IV treatments.
  • Maintained accurate documentation of patient records in accordance with HIPAA regulations.
  • Managed complex cases involving multiple diagnoses or treatments.
  • Worked closely with other healthcare professionals to coordinate patient care.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.

Education

Associate of Applied Science - Nursing

Glendale Community College
Glendale, AZ
05.2000

Some College (No Degree) - Human Services/Alcohol Drug (HSAD)

College of The Desert
Palm Desert, CA

Skills

  • Working within Multi-Disciplinary team - 10 years to include Case Management in Human Services/Housing Rehabilitation/Re-entry-Judicial system-Parole/Probation/Courts/DMV/SSA/Vital Records
  • Data Accuracy
  • Document Processing
  • Data Security
  • Maintains Confidentiality
  • File Management
  • Document Preparation
  • Collecting Information
  • Professional and Mature
  • Administrative Support Specialist
  • Attention to Detail
  • Proficient With NextGen/KIPU/Excel/Microsoft/Teams/Outlook)

Timeline

Transitional Services Re-entry Specialist/Supervisor

New Freedom
04.2022 - Current

Clinical ACT Team-Peer Specialist/Housing

Community Bridges
03.2021 - 03.2022

Housing Navigator II

Community Bridges
05.2020 - 04.2021

Certified Peer Support Specialist

Recovery Innovations
11.2019 - 04.2020

RN

Arrowhead/Boswell/Del E Webb Hospital
06.2000 - 06.2011

Associate of Applied Science - Nursing

Glendale Community College

Some College (No Degree) - Human Services/Alcohol Drug (HSAD)

College of The Desert

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KELLY SMITH