Tamika P. Dixon
Pittsburg,CA
Summary
- Successfully completed an Associates Degree in Criminal Justice, gaining a solid foundation in criminology, corrections, legal procedures, and investigative practices.
- Over 10 years of professional experience in case management, specializing in client assessment, rehabilitation planning, and reentry support within criminal justice and community-based settings.
- Demonstrated ability to manage high caseloads while ensuring compliance with legal, ethical, and institutional standards.
- Proven success in collaborating with law enforcement, courts, correctional staff, and community organizations to support public safety and client rehabilitation.
- Skilled in documentation, reporting, and evidence-based practices that improve outcomes for individuals under supervision.
- Recognized for strong communication, conflict resolution, and advocacy skills that build trust with diverse populations.
- Committed to promoting fairness, accountability, and positive reentry outcomes for justice-involved individuals.
- A member of Essie Justice Group.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assertive Case Manager
San Francisco Pretrial Diversion Project
08.2025 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- .Case managing individuals released from jail focus on the goal of community reentry and rehabilitation
- Facilitating the transition of clients from custody to case management
SSVF Case Manager
Shelter Inc
Concord, CA
03.2022 - 06.2023
- Led regular case review meetings, evaluating progress towards goals and adjusting service plans as needed for optimal results.
- Assisted clients in obtaining employment or educational opportunities, providing guidance on resume writing, job searching strategies, and interview preparation.
- Conducted outreach efforts within the community, raising awareness about the SSVF program and its benefits for eligible veterans.
- Enhanced client satisfaction by providing comprehensive case management services to SSVF program participants.
- Facilitated access to healthcare services for clients, connecting them with appropriate providers and navigating complex insurance processes.
- Served as an advocate for veteran rights, working closely with governmental agencies to ensure fair treatment of program participants.
- Provided crisis intervention services when necessary, ensuring clients'' safety and well-being during difficult situations.
- Reduced homelessness among veterans by implementing effective housing stability plans and coordinating with community resources.
Outreach Housing Specialist (SSVF)
East Oakland Community Project
Oakland, CA
03.2015 - 03.2022
- Provides information, resource linkage, and referrals to SSVF for veterans in the SPA 8 service area through the drop-in center.
- Represents SSVF at weekly Multi-Service Center meetings/conferences.
- Working as part of a team, makes regular visits to local institutions and other community sites where homeless veterans are known to be present [i.e., community shelters, community access centers, local veteran's services, hospital emergency rooms, local jail, soup kitchens, community parks, other social service agencies, etc]. Establishes and maintains good rapport and regular contact with local agency workers and administrators [i.e., police, fire, MET team, emergency room workers, parks & recreation workers, etc.] who are a source of referrals of homeless veterans in need of assistance and services.
- Participates actively in the program's established system(s) for accepting and responding to community-based requests to provide assistance for homeless veterans. Implements strategies for and conducts outreach to hard-to-engage homeless veterans who are identified by local community referral sources, or who are living on the streets in the identified community/service area.
- Assists homeless veterans in locating requested services, including housing, food, health care, benefits and entitlements, etc. Transports members to resources and services (i.e., shelter, social security
- Participates in Stand Downs and all other VA/community outreach activities as directed by Program Director and/or Manager. Provides information about SSVF services and information on community resources to current and potential members.
- Works cooperatively with co-workers/team members to help assure smooth and seamless delivery of comprehensive services to program participants. Participates in staff and community meetings and in the day-to-day operations of the program as needed.
- Assist with temporary housing referrals until permanent housing can be secured.
- Maintains all records and documentation needed for program compliance and accountability in accordance with SSVF requirements, including processing referrals to Coordinated Entry System (CES) for housing opportunities.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
Housing Advocate Supervisor
East Oakland Community Project
Oakland, CA
03.2015 - 03.2022
- Ensure that HA staff is assigned properly during their shift and are able to carry out their duties.
- Supervise resident activities and respond to their questions and concerns using Motivational Interviewing and a Harm Reduction approach.
- Introduce program requirements to new residents, ensure resident buy-in and assure compliance of these requirements in the long-run.
- Coordinate and ensure all staff breaks are taken.
- Promote the well-being of staff by checking in regularly and troubleshooting any triggers/challenges that lead to burnout/frustration.
- Ensure staff is posted on the dorm floors when dorms are open.
- Ensure that security walks are conducted every 20 minutes.
- Ensure that all logs are completed as directed.
- Provide 'awake' shift coverage and ensure grounds security at all times.
- Ensure chores are completed. Work closely with HA staff to assist residents in properly completing daily chore assignments.
- Ensure that staff report, via email, all facility repairs to Facilities Management/HA Manager daily.
- Model positive, professional behavior including appearance and communication to Crossroads residents, HA and other EOCP staff. Lead by example.
- Assist staff with the interpretation of the Housing Advocate Manual. Consult the HA manual regularly for accurate information on Crossroads protocols and procedures.
- Ensure all shift logs, incident reports, shift notes and written violations are completed and reported to the appropriate staff members.
- Ensure that all intakes are completed accurately and turned in.
- Assist HA Manager to maintain staffing levels when notified of staff absences/lateness.
- Work with HA Manager to address resident concerns, potential workflow problems and any issues that impact program safety.
- Leads in emergencies, ensures safety of residents and staff. Reports emergency incidents to Housing Advocate Manager, Facilities Manager and Shelter Manager. Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for clients and all personnel.
Education
Associate Degree - Administration of Justice
Los Medanos College
Pittsburg, CACriminal Law
Los Medanos College
Pittsburg, CA05.2025
Skills
- Inmate Needs Assessment – evaluating criminogenic risks, needs, and treatment requirements
- Rehabilitation Planning – developing individualized reentry, education, and treatment programs
- Client Advocacy – supporting individuals through court processes, probation, or rehabilitation programs
- Crisis Intervention – responding to high-stress or emergency situations with sound judgment and de-escalation techniques
- Legal & Procedural Knowledge – understanding court procedures, sentencing guidelines, probation/parole conditions, and agency policies
- Investigative Skills – gathering, verifying, and analyzing case information from multiple sources
Case Assessment & Planning – evaluating client needs, risks, and resources to create effective case plans
- Documentation & Reporting – maintaining accurate case files, progress notes, and compliance reports
- Interagency Collaboration – working with law enforcement, courts, social services, and community organizations
- Time Management & Organization – handling multiple cases simultaneously while meeting deadlines
- Risk Assessment – identifying threats to public safety and implementing preventive measures
- Rehabilitation & Reentry Support – connecting clients to education, employment, housing, or treatment services
- Ethical Decision-Making – applying fairness, confidentiality, and professional integrity in case management
- Communication Skills – effectively conveying information to clients, legal professionals, and community
Education
true
Certification
Campaign school
Timeline
Assertive Case Manager
San Francisco Pretrial Diversion Project
08.2025 - Current
SSVF Case Manager
Shelter Inc
03.2022 - 06.2023
Outreach Housing Specialist (SSVF)
East Oakland Community Project
03.2015 - 03.2022
Housing Advocate Supervisor
East Oakland Community Project
03.2015 - 03.2022
Associate Degree - Administration of Justice
Los Medanos College
Criminal Law
Los Medanos College