Kelly Smith
Groveland,FL
Summary
Skilled in interviewing, records searching and documentation. Excellent critical thinking and organizational abilities. Proficient in insurance policy coverage levels, industry practices and compliance requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm
Winter Haven, FL
12.2022 - Current
- Provide quality customer service to all callers including; policy holders and claimants, throughout the entire claims process
- Reviewed statements, police reports, and photos to gain a full picture when determining liability
- Collaborated with fellow team members to manage a large volume of claims
- Examined automobile policies with third-party liability, accident benefits and collision benefits
- Showed empathy and compassion to anyone calling in to place them more at ease while dealing with the claims process.
Paramedic
State of Florida
, FL
12.2012 - 11.2022
- Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
- Transported patients from accident scenes or hospital settings to medical facilities in a safe manner.
- Provided pre-hospital care to those in need within the community, including administering medications, providing wound care and performing intubations.
- Communicated effectively with other healthcare professionals regarding patient condition and treatment plans.
- Recorded detailed notes about patient condition before arrival at hospital facility for documentation purposes.
- Showed empathy and compassion to patients and families during these emergent times to place them at ease or provide comfort due to loss.
Education
Bachelor of Science - Business And Leadership Organization
Valencia College
Orlando, FLAssociate of Science - Emergency Medical Services
Valencia College
Orlando, FLEMT/PARAMEDIC -
Orlando Medical Institute
Orlando, FLSkills
- Claims Processing
- Policy Interpretation/Knowledge
- Claims Investigation
- Insurance knowledge
- Documentation research
- Team Collaboration
- Documentation Review
- Coverage assessments
- Patient Assessments/Transports
- Emergency Diagnostics
Certification
6-20 Licensed Claims Adjuster
Certified Paramedic
References
- Kailyn Wurn, Assistant to Lake Sumter CEO, 352-709-4444
- Nikki Miller, Sumter LT Firefighter/PM, 561-644-4349
- Scott Stone, SGT Lake Co. Sheriff, 352-516-6327
- Ron Huguein, Orlando Fire Dept LT., 386-847-1328
Accomplishments
Q2 2023 Mission CX Awardee in Express
Languages
English & Spanish
Affiliations
- Volunteered in State Farm Community Services in Winter Haven
Timeline
Claims Associate
State Farm
12.2022 - Current
Paramedic
State of Florida
12.2012 - 11.2022
Bachelor of Science - Business And Leadership Organization
Valencia College
Associate of Science - Emergency Medical Services
Valencia College
EMT/PARAMEDIC -
Orlando Medical Institute
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