Kelly Smith
Whitewater,CO
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability. I know I can be a valuable member of your team if given the opportunity.
Overview
15
15
years of professional experience
Work History
Professional Chauffeur
Noel Transport LLC
2023.02 - 2023.12
- Coordinated complex itineraries involving multiple stops or destinations using advanced organizational skills.
- Kept accurate records of mileage, travel times, and expenses for billing purposes.
- Assisted passengers with luggage to provide seamless door-to-door service.
- Handled sensitive situations discreetly to maintain client confidentiality and privacy.
- Adhered to company policies and local laws at all times, ensuring safe transportation for all clients.
Assistant Store Manager
Orchard Mesa Market
2019.06 - 2023.01
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Roofing Specialist
TK Roofing
2016.04 - 2019.05
- Increased efficiency by training team members in proper installation techniques and safety protocols.
- Provided comprehensive consultations to clients regarding appropriate roofing materials based on their specific needs.
- Instituted preventive maintenance programs for clients, prolonging roof life expectancy and reducing future repair costs.
- Implemented cost-saving strategies through effective resource management without compromising on product quality.
- Conducted weatherproofing measures like sealing joints or seams using caulking compounds or specialized tapes to enhance longevity.
- Collaborated with project managers to ensure smooth completion of roofing tasks and address any issues that arose during construction.
- Exceeded client expectations by delivering high-quality workmanship and maintaining excellent communication throughout the project duration.
Head Bartender
Rock Mountain Pub
2008.09 - 2010.01
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Education
GED -
R5
Grand Junction, CO1996
Skills
- Safe Driving
- Defensive Driving
- Advanced Driving Techniques
- Local Area Knowledge
- Traffic Laws Expertise
- First Aid
- Certified in CPR/AED
- Customer Service and Engagement
- Material Knowledge
- Attention to Detail
- Time Management
- Multitasking Abilities
Timeline
Professional Chauffeur
Noel Transport LLC
2023.02 - 2023.12
Assistant Store Manager
Orchard Mesa Market
2019.06 - 2023.01
Roofing Specialist
TK Roofing
2016.04 - 2019.05
Head Bartender
Rock Mountain Pub
2008.09 - 2010.01
GED -
R5
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