Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kelly Smith

Valrico,FL

Summary

A dedicated delivery associate with a track record of enhancing customer satisfaction and streamlining operations at Sysco West Coast Florida. Expert in problem-solving and maintaining a positive attitude under pressure. Skilled in safe driving and client relationship management. Demonstrates adaptability and a courteous demeanor, contributing to team success and customer loyalty.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Delivery Associate

Sysco West Coast Florida
01.2007 - Current


  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures.
  • Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
  • Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Owner/Operator

Industrial Tool Grinding Co.
06.1996 - 06.2007
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Overseeing budgeting, scheduling, and inventory management in a timely manner

Delivery Associate

JJ Taylor Distributing
09.2003 - 12.2006

.Maintained schedule adherence while handling route-specific deliveries.

. Pick up, load, and unload beer and complete necessary paperwork in a timely manner.

Ensured proper rotation of products in coolers and displays.

. Interact with customers and served as a beer advisor.

Education

General Studies

King Senior High School
Tampa, Florida
06.1985

Skills

  • Deadline adherence
  • Problem-solving
  • Teamwork and collaboration
  • Time management skills
  • Punctual and reliable
  • Customer service
  • Safe driving
  • Documentation and reporting
  • Attention to detail
  • Safe driving record
  • Quality assurance
  • Positive attitude
  • Client relationship management
  • Complex Problem-solving
  • Defensive driver training
  • Safe driver training
  • Valid class A commercial Driver's license
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication
  • Traffic laws
  • Courteous and polite demeanor

Accomplishments

Multiple Haul of Fame awards achieving lifetime status.

Achieved lead driver promotion in the minimum allotted time of 18 months.

Numerous emails from various customers of appreciation and gratitude for excellent customer service.

Certification

Smith system defensive driving.

Valid class, a commercial driver license.

Timeline

Delivery Associate

Sysco West Coast Florida
01.2007 - Current

Delivery Associate

JJ Taylor Distributing
09.2003 - 12.2006

Owner/Operator

Industrial Tool Grinding Co.
06.1996 - 06.2007

General Studies

King Senior High School
Kelly Smith