Summary
Overview
Work History
Education
Skills
Timeline
Generic

KELLY SNYDER

Charlotte,NC

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

23
23
years of professional experience

Work History

Operations-Departments Manager

Topgolf
Charlotte, North Carolina
02.2017 - Current
  • Analyzed financial data such as sales reports, profit and loss statements and other metrics to identify areas of improvement in operational efficiency.
  • Supervised daily operations for 3 departments in food and beverage, clubs, and retail.
  • Overseeing multiple departments scheduling, inventory control, cost management, menu planning, and customer service.
  • Implemented cost control measures to enhance profitability in all departments
  • Prepared reports summarizing sales figures, labor costs, profit and loss margins for management review.
  • Coordinated monthly budgets and managed profit and loss to consistently achieve margin targets.
  • Monitors inventory and provides forecasting and budgeting needs.
  • Coordinated inventory management to maintain optimal stock levels and quality.
  • Oversees staff training to ensure high service standards and compliance.
  • Oversees monthly financial reports to analyze sales trends, labor costs and other expenses related to all departments.
  • Coordinated special events, including banquets and weddings, to ensure seamless execution and high customer satisfaction.
  • Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
  • Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
  • Led team meetings to discuss service improvements and operational challenges regularly.
  • Manages day to day operations, including recruitment, training and development, accounting/bookkeeping, invoices and payments, and customer service.
  • Recruiting talent and working with over 150 employees to develop their skills.
  • Oversees monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.

Manager

Outback Steakhouse
02.2003 - 02.2017
  • Forecasted and managed budgets, including inventories, food costs, invoices, and P&L.
  • Managed routine operations, enhancing customer support, recruiting and training employees, and maintaining inventory.
  • Hired staff and developed training programs to address team needs.
  • Coordinated vendor activities to streamline supply chain management.

Education

Associate - Applied Science-Accounting

Gaston College
Dallas NC
01-2011

Bachelor's - Business Administration And Management

King University
Bristol, TN
01-2007

Skills

  • Inventory management
  • Analytical thinking
  • Cost controls
  • Inventory management software
  • Task prioritization
  • Excellent communication
  • Time management abilities
  • Business development
  • Operational efficiency
  • Operations leadership
  • Multitasking Abilities

Timeline

Operations-Departments Manager

Topgolf
02.2017 - Current

Manager

Outback Steakhouse
02.2003 - 02.2017

Associate - Applied Science-Accounting

Gaston College

Bachelor's - Business Administration And Management

King University

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KELLY SNYDER