Kelly Stark
Hawley,US
Summary
Through the course of my professional employment, each position I've held requires excellent customer service, efficiency, attention to detail, and a willingness to work well with those around me. My determination has allowed me to take on and excel at many tasks and positions presented to me over the years. The diverse arena of responsibilities and successful execution of those duties are a testament to both my professional ability and capacity for growth. I am confident that my varied skill set, dependability, friendly demeanor, and desire to have a positive impact upon my environment frame an asset of value.
Overview
2027
2027
years of professional experience
Work History
Administrative Assistant
Sellin Brothers, Inc.
Hawley, MN
01.2024 - Current
- Assist executives, project managers, superintendents, service manager, and office staff
- Screen and route incoming calls, maintain phone system
- Greet and screen office entrance
- Process and distribute office mail and general office email
- Scanning and filing
- Billing entry for snow removal and non-contract site work
- Maintain and update website and social media accounts
- Maintain driver qualification files and equipment maintenance documents
- Update and maintain lot paperwork, notices, and monthly lot rent for Riverview Trailer Court
- Create monthly company newsletter
- Maintain/order/create office supplies and promotional items
- Maintain inventory of SBI branded clothing and safety gear/clothing
Assistant Manager
City of Lake Park/Municipal Liquor Store
Lake Park, MN
2021 - 2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar and off-sale organized, clean, and stocked during busy hours while also making/serving food and drink orders, gambling tickets and machines, and off-sale purchases in a timely manner.
Account Manager
Greg Hildenbrand Insurance Agency/State Farm
Detroit Lakes, MN
2016 - 2021
- Wrote new property and casualty quotes and policies (home, auto, recreational, etc.)
- Serviced existing policies, analyzed current and future customer needs, and executed any necessary changes.
- Handled research and resolution of customer billing questions, errors, and issues.
- Processed and maintained daily deposits and monthly reports/reconciliation.
- Ordered and maintained office supplies.
- Trained new and existing employees and agent to refresh current processes and transition to new software.
Systems Manager
Mathison Printing Company
Fargo, ND
2006 - 2015
- Direct management of staff, production, and processes in Fargo location with some involvement and management at three additional locations including traveling, assistance, and coordination of company events.
- Close management, training, and assistance of daily duties tied to sales support overseeing all incoming small and wide format printing projects (including covering position in its entirety when positions not filled).
- Supervised and covered gaps when necessary in various areas including accounts receivable, HR, customer service, reception, IT, and sales support.
- Processed payroll and month/year end reporting and file backup.
- Processed accounts receivable credits and adjustments after researching/resolving discrepancies.
- Troubleshooting, resolution when possible, and coordinating of outside assistance when necessary regarding IT systems and software related issues.
Education
Bachelor of Arts (B.A.) - Psychology
Minnesota State University Moorhead
Moorhead, MN, US12-2005
Associate in Applied Science (A.A.S.) - Administrative Support
Minnesota State Community and Technical College
Moorhead, MN12-2002
Skills
- Customer and client relations
- Computer proficiency
- Professional communication
- Data entry
- Prioritization
- Confidential document control
- Staff Training
- Project Management
- Money Handling
- Managing Multiple Priorities
- Operational Efficiency and Safety
- Accounts Payable and Accounts Receivable
- Account reconciliation
- Inventory systems
- Documentation, reporting, and recordkeeping
Timeline
Administrative Assistant
Sellin Brothers, Inc.
01.2024 - Current
Associate in Applied Science (A.A.S.) - Administrative Support
Minnesota State Community and Technical College
Assistant Manager
City of Lake Park/Municipal Liquor Store
2021 - 2024
Account Manager
Greg Hildenbrand Insurance Agency/State Farm
2016 - 2021
Systems Manager
Mathison Printing Company
2006 - 2015
Bachelor of Arts (B.A.) - Psychology
Minnesota State University Moorhead