Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Personal Information
Generic

Kelly Steiner

Erial,NJ

Summary

Human services professional with rich history of supporting individuals and families in need. Known for fostering collaborative team environments and consistently achieving positive outcomes. Reliable and adaptable, with expertise in crisis response and resource coordination.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Human Service Technician

Ancora psychiatric hospital
11.2021 - 04.2025
  • Provided direct support to clients in accessing human services resources.
  • Assisted in developing individualized service plans based on client needs.
  • Collaborated with multidisciplinary teams to coordinate care and services.
  • Conducted assessments to evaluate client eligibility for programs and services.
  • Supervisor Marlene Muldrow

phone number 1-856-885-9325


Customer Service Representative

Independence Blue Cross Blue Shield
01.2020 - 11.2021
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Managed high-volume call traffic while maintaining quality service standards.
  • Collaborated with cross-functional teams to address complex customer issues efficiently.
  • Developed and implemented process improvements to enhance customer satisfaction.
  • Supervisor Samantha Power Phone number 1-215-622-3821

Office Manager

Comprehensive Neurocare
01.2019 - 11.2021
  • Managed daily office operations, ensuring efficient workflow and communication among staff.
  • Developed and implemented administrative processes to enhance patient scheduling efficiency.
  • Oversaw inventory management, ensuring adequate supplies for clinical and administrative functions.
  • Analyzed office performance metrics, identifying areas for improvement and developing strategic initiatives.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Clinical Internship

The Allergy and Clinical Immunology Center NJ
10.2018 - 12.2018
  • 160 unpaid hours
  • Rooming Patients
  • Filing paperwork
  • Vital Signs
  • Confirming appointments
  • Answering phones
  • Patient Records
  • Document Management
  • Assisted Physician
  • SNOMEDS

Executive Manager

Philadelphia Regional Real Estate LLC
08.2015 - 01.2017
  • Managed company that flipped homes
  • Assisted with contracts
  • Oversaw the materials that were needed

Cashier

ShopRite
06.2008 - 04.2013
  • Performed sales transaction
  • Customer Service
  • Stocked shelves

Lead Sales Associate

Dollar General
07.2013 - 08.2015
  • Managed 10 employees
  • Unloaded trucks
  • Stocked shelves
  • Opening/Closing store
  • Assisted customers

Seasonal

Courier Post News Paper
09.2015 - 12.2015
  • Delivered newspapers

Education

Multi Skilled Health Technician Certificate - Medical Law/Ethics, Anatomy and Physiology, Patient Care Skills, Phlebotomy Clinical Procedures, Anatomy and Electrophysiology, Cardiac Terminology, Introduction to Holter Monitors, Cardiac Rates and Rhythms, EKG Procedures, Medical Terminology

Harris School of Business
12.2018

Associate Degree Liberal Arts & Science - undefined

Rowan College of Gloucester County
05.2015

Skills

  • Behavioral support
  • Professional boundaries
  • Client assessment
  • Trauma-informed care
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Patient support
  • Client advocacy
  • Professionalism

Accomplishments

NHA Certified Phlebotomy Technician

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NHA Certified EKG technician

E6F9PC8

NCCT Certified Patient Care technician

1070600

Certification

  • National Center for Competency Testing (PCT) (August 2019)
  • National HealthCareer Association (CET) (October 2018)
  • National HealthCareer Association (CPT) (August 2018)
  • CPR Certified (October 2018)
  • OSHA/HIPAA

Timeline

Human Service Technician

Ancora psychiatric hospital
11.2021 - 04.2025

Customer Service Representative

Independence Blue Cross Blue Shield
01.2020 - 11.2021

Office Manager

Comprehensive Neurocare
01.2019 - 11.2021

Clinical Internship

The Allergy and Clinical Immunology Center NJ
10.2018 - 12.2018

Seasonal

Courier Post News Paper
09.2015 - 12.2015

Executive Manager

Philadelphia Regional Real Estate LLC
08.2015 - 01.2017

Lead Sales Associate

Dollar General
07.2013 - 08.2015

Cashier

ShopRite
06.2008 - 04.2013

Associate Degree Liberal Arts & Science - undefined

Rowan College of Gloucester County

Multi Skilled Health Technician Certificate - Medical Law/Ethics, Anatomy and Physiology, Patient Care Skills, Phlebotomy Clinical Procedures, Anatomy and Electrophysiology, Cardiac Terminology, Introduction to Holter Monitors, Cardiac Rates and Rhythms, EKG Procedures, Medical Terminology

Harris School of Business

Personal Information