Kelly Stevens
Elkhart
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
31
31
years of professional experience
Work History
IT Field Service Technician
Exxon Mobil IT
02.2016 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Troubleshot issues on network and server equipment.
- Diagnosed failing microwave radio links. Configured radios, managed a tower crew to replace failing radios.
IT Service Desk Analyst
XTO
07.2007 - 02.2016
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
IT Technician
IBM
07.1992 - 07.2007
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and PCs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
Education
Bachelor of Science - Electronics Engineering Technology
DeVry University
Irving, TX05.1994
Skills
- Desktop Support
- Hardware Configuration
- Troubleshooting Network Issues
- Teamwork and Collaboration
- LAN/WAN
- Technical Troubleshooting
- Problem-Solving
Timeline
IT Field Service Technician
Exxon Mobil IT
02.2016 - Current
IT Service Desk Analyst
XTO
07.2007 - 02.2016
IT Technician
IBM
07.1992 - 07.2007
Bachelor of Science - Electronics Engineering Technology
DeVry University
Similar Profiles
Thomas TaylorThomas Taylor
Site Coordinator/ Heavy Equipment Operation at Exxon MobilSite Coordinator/ Heavy Equipment Operation at Exxon Mobil
Brenda CarrizalesBrenda Carrizales
Proxxima Global Business Planner at Exxon MobilProxxima Global Business Planner at Exxon Mobil
Mulu ChereMulu Chere
Attendant at Exxon MobilAttendant at Exxon Mobil
Yuliza GarciaYuliza Garcia
Instructional Assistant at Premier Arts AcademyInstructional Assistant at Premier Arts Academy
Madison RobisonMadison Robison
Accounts Payable & Receivable Manager at LippertAccounts Payable & Receivable Manager at Lippert