Over 4 years of responsible work experience in Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Hi, I’m
Tony Mahoro
IT Help Desk Support
Houston,TX
Summary
Overview
12
years of professional experience
1
Certification
Work History
A&O IT Group/ Cognizant
IT Field Service Technician
10.2022 - Current
Job overview
- Served As Field service Technician, providing desk-side support to users at various sites.
- Provided break - fix services to on premise equipment
- Configure and install new hardware and deploy software as needed
- Provided reports to end users and management team
- Re-image computers when need it.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Monitored system performance to identify potential issues
NSC Global
pc Technician
01.2020 - Current
Job overview
- Served as pc Technician, providing desk-side support to users at various retail sites
- Provided break - fix services to on premise equipment
- Configure and install new hardware and deploy software as needed
- Provided reports to end users and management team.
IT Support Technician
01.2018 - 12.2020
Job overview
- Provided desk-side support services to users
- Installed new pc's printers and networked devices
- Performed break fix services
- Provided proper inventory documentation
- Managed asset inventory.
Foxconn
Machine operator
12.2011 - 12.2016
Job overview
- Cable assembler, Set up and operate machines, such as lathes, cutters, shears, borers, millers, grinders, presses, drills, and auxiliary machines, to make metallic and plastic work pieces
- Study blueprints, layouts or charts, and job orders for information on specifications and tooling instructions, and to determine material requirements and operational sequences
- Equipment operator (loader, skid steer and forklift)
- Extruder operator.
Education
Robert E Lee High SchoolHouston, TX
High School Diploma
06.2011
University Overview
Skills
- Technical Troubleshooting
- Desktop Support
- Hardware Configuration
- Mobile Device Repair
- Computer Diagnostics
- User Support
References
References
Oldman Johnson, 240-426-4734 Nzirimu Edgar, 432-308-0139Certification
Comptia A+
Comptia Network plus
Comptia security plus
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Field Service Technician
A&O IT Group/ Cognizant
10.2022 - Current
pc Technician
NSC Global
01.2020 - Current
IT Support Technician
01.2018 - 12.2020
Machine operator
Foxconn
12.2011 - 12.2016
Robert E Lee High School
High School Diploma
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