Torre Smith
Riverdale,GA
Summary
Skilled Network Administrator qualified in LAN and WAN environments. Keeps performance high with continuous upkeep and regular maintenance. Quick to troubleshoot and successful at resolving diverse issues.
Overview
6
6
years of professional experience
Work History
IT Field Service Technician
City of Memphis
Memphis
06.2023 - Current
- Service now
- Ivanti remote desktop
- Re-imaging of bad or overloaded pc’s
- Troubleshooting PC’s
- Troubleshoot network issues
- Workstation installations
- Call and support end users according to ticket
- Installed Aruba AP’s in ceiling
- Perform facility project moves to other facility
- Connect users to printers as need
- Enable and Disable switchports
- Assign IP address to City routers and switches
- Active Directory
IT Support Associate
Sedgwick
08.2021 - 05.2023
- Unlock AD accounts
- Reset passwords in AD
- Troubleshoot VPN connectivity
- Setup VPN accounts via Symantec VIP Access
- Unlock and reset passwords for Juris accounts
- Remote services to provide basic PC configurations (Bomgar)
- Active Directory Management
- SNOW ticketing system
- Citrix
- Microsoft Intune
- Troubleshoot Outlook connectivity
- Troubleshoot Meraki connectivity
- Updated MFA info/methods
Support Desk Analyst I
B Riley Financial
06.2018 - 08.2021
- Software installation
- Domain Configuration
- Remote Desktop assistance : TeamViewer and Windows 10 RDP
- Building/Setup Workstations
- Ship out laptops to end users
- System updates
- System driver(s) installation
- Profile end users
- Network troubleshooting issues
- System/Software troubleshooting
- Provide end user configuration for new clients
- Windows 10 clean installation
- Windows 10 Upgrades
- Worked with Network admin to establish PoE
- Replace Toner in printers and copiers
- Image and Profiled PC/Laptops
Education
Southwest Tennessee Community College
Memphis, TN02.2024
Skills
- Firewalls and Endpoint Security
- Access Control
- Technical Troubleshooting
- User Support
- Network Configuration
- Switching Protocols
- Security Technologies
- Network Security
- Network Debugging
- Microsoft Office Proficiency
- Documentation Writing
- Verbal and Written Communication
- IP Addressing and Subnetting
- Network Scaling
- Equipment Configuration
- Cisco Wireless Routers and Switches
- Connectivity Troubleshooting
- Proficient in Linux
- Hardware and Software Configurations
- Hardware Installation
- Hardware Upgrades
- Antivirus Software
- Active Directory
References
References available upon request.
Timeline
IT Field Service Technician
City of Memphis
06.2023 - Current
IT Support Associate
Sedgwick
08.2021 - 05.2023
Support Desk Analyst I
B Riley Financial
06.2018 - 08.2021
Southwest Tennessee Community College
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