Kelly Steves
Fishers,IN
Summary
Dynamic Operations Specialist known for fostering positive relationships and ensuring operational efficiency. Experienced in project management and process planning, with a commitment to delivering impactful results in diverse operational settings.
Overview
21
21
years of professional experience
Work History
Operations Specialist, WorkOne Indy
EmployIndy
Indianapolis, IN
11.2021 - Current
- Serve as the primary contact for the weekly WorkOne Indy Wednesdays @ WorkOne Hiring Event by fostering and maintaining positive relationships with employers through networking and scheduled contact.
- Organize and initiate correspondence with employers to participate in quarterly WorkOne Specialized Hiring Events (Transportation/CDL, Veterans, Goverment/Non-Profit).
- Prepare Workone Activity Events by proactively organizing and initiating set-up of all needed materials and supplies in a timely and efficient manner.
- Collaborate with vendors and other employees within the Workone Foorprint to address any on-site issues pertaining to the functionality or serviceability of the facility.
- Perform personal routine maintenance oversight to address issues with appropriate parties to rectify any facility-related matters.
- Meticulously arrange workstation onboarding protocols for new employees, and finalize offboarding strategies for departing employees.
Banking Services Operations Associate III
M&T Bank
Buffalo, NY
10.2016 - 10.2021
- Completed incoming work order requests received for several Treasury Management products and entered information into Digital Banking platform.
- Complied with company’s risk and regulatory standards and escalated issues when necessary.
- Ensure integrity of client data and institute proper ACH security parameters and set-ups via TPX and PEP database.
- Meticulously aggregated transactions that were transmitted to the ACH batch file multiple times throughout a given work day.
Mortgage Customer Service Representative
M&T Bank
Buffalo, NY
03.2016 - 10.2017
- Resolved customer inquiries regarding mortgage products and services, ensuring clear communication and understanding.
- Utilized diligent troubleshooting techniques to assist customers with issues pertaining to Escrow payments, as well as mortgage history inquiries pertaining to cosigners and payment history.
- Effectively redirected customers to other M&T departments (Tax, Forbearance/Deferral) whom could assist with more specific issues related to their mortgages.
Associate Operations Manager
Aramark Uniform Services
Indianapolis, IN
03.2013 - 07.2015
- Effectively provided oversight to Route Service Representatives whom were responsible for fostering and maintaining positive relationships with the Aramark customer base, while actively creating initiatives to grow their respective routes.
- Served as the key contact with our sales department, initiating uniform sizing appointments, ordering all garments, and installing facility-related products upon the start date of the respective sales contract.
- Initiated special requests or changes that occurred with Aramark national and regional accounts, making sure contractual adjustments were fulfilled in an accurate and expeditious manner.
Retail Merchandising Representative
Mattel
Indianapolis, IN
08.2005 - 02.2013
- Developed and executed merchandising strategies to enhance product visibility and drive sales at over 100 stores (Walmart, Toys R Us, Babies R Us, Target, Kmart) in Indiana, Illinois, and Michigan.
- Collaborated with cross-functional teams, at retail level, to optimize inventory management and product placement.
- Built and assembled displays at store level to make sure current products with the Mattel Toy and Baby lines where visible and aesthetically viable for customers.
- Provided detailed monthly reports to management, giving them insight in to products trends within my territory as it pertains to sales, product placement, and procedural revisions.
Education
Bachelor of Science - Communication Studies
Canisius College
Buffalo, NY05-1997
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Risk mitigation
- Process planning
- MS Office (Word, Excel, Powerpoint)
Timeline
Operations Specialist, WorkOne Indy
EmployIndy
11.2021 - Current
Banking Services Operations Associate III
M&T Bank
10.2016 - 10.2021
Mortgage Customer Service Representative
M&T Bank
03.2016 - 10.2017
Associate Operations Manager
Aramark Uniform Services
03.2013 - 07.2015
Retail Merchandising Representative
Mattel
08.2005 - 02.2013
Bachelor of Science - Communication Studies
Canisius College