Kelly Strahan
Godly ,TX
Overview
26
26
years of professional experience
Work History
AR Clerk
Maxx-D Trailers
01.2025 - 03.2026
- Ensuring proper and efficient execution of accounts receivable
- Entering purchases data (e.g. credit cards)
- Entering accounts receivable data
- Ensuring the Company receives collections
- Reviewing, posting, and submission of dealer invoices
- Sending out monthly statements
- Setting up accounts for new dealers
Office Manager
Norwood Family Dental
Paris, TX
12.2021 - 01.2025
- Greeting patients and answering phone with a pleasant and welcoming tone, patient check-in and out procedures, scheduling and confirming appointments.
- Manage day-to-day operations of a fast-paced patient focused dental office, create, and submit insurance claims and follow up on aging claims, staff payroll, train and develop staff and proactively manage performance and development, create and present treatment plans and scheduled accordingly, discuss financing options with patients and assist in applying for financing, oversee collections, accounts receivable and accounts payable, end of day procedures, posting payments, cash drawer count and bank deposits.
- Achieve revenue goals by managing patient scheduling, address patients questions and concerns with professionalism and compassion.
Front Office Coordinator
South Shreveport Dental
Shreveport, LA
11.2018 - 08.2021
- Greeting patients and answering phone with a pleasant and welcoming tone, patient check-in and out procedures, scheduling and confirming appointments
Front Office Coordinator
Pediatric Dentistry of Central Georgia
Warner Robins, GA
01.2018 - 11.2018
- Greeting patients and answering phone with a pleasant and welcoming tone, patient check-in and out procedures, scheduling and confirming appointments
Office Manager
Henderson Family Dentistry
Henderson, TX
06.2014 - 11.2017
- Greeting patients and answering phone with a pleasant and welcoming tone, patient check-in and out procedures, scheduling and confirming appointments.
- Manage day-to-day operations of a fast-paced patient focused dental office, create, and submit insurance claims and follow up on aging claims, staff payroll, train and develop staff and proactively manage performance and development, create and present treatment plans and scheduled accordingly, discuss financing options with patients and assist in applying for financing, oversee collections, accounts receivable and accounts payable, end of day procedures, posting payments, cash drawer count and bank deposits.
- Achieve revenue goals by managing patient scheduling, address patients questions and concerns with professionalism and compassion.
Registered Dental Assistant
Jeffrey Shelton, DDS
Longview, TX
08.2013 - 06.2014
- Assist Doctor in dental procedures, taking x-rays, discussing treatment needs with patient, patient scheduling.
Registered Dental Assistant
Lowell P Main, DDS
Mineola, TX
09.2011 - 08.2013
- Assist Doctor in dental procedures, taking x-rays, discussing treatment needs with patient, patient scheduling.
Registered Dental Assistant
East Texas Oral & Maxillofacial Surgery Associates
Longview, TX
10.2002 - 02.2005
- Assist Doctor in dental procedures, taking x-rays, discussing treatment needs with patient, patient scheduling.
Registered Dental Assistant
Tyler Dental Care
Tyler, TX
03.2000 - 10.2002
- Assist Doctor in dental procedures, taking x-rays, discussing treatment needs with patient, patient scheduling.
Education
RDA, Nitrous Oxide Monitoring, CPR Certified
Skills
Eaglesoft Dental Practice Management
Open Dental
Dentrix
Dentrix
Open Dental
Microsoft Office & Excel
Other Activities
- Dental Experience:
- Greet and check in patients in a friendly, outgoing & welcoming manner
- Address patients concerns with professionalism and compassion
- Coordinate financial arrangements and collect payment
- Call to confirm appointments and fill schedule when cancellation happens
- Create and present treatment plans and schedule accordingly
- Implemented a prepay policy to ensure payment is received at time of service
- Achieve revenue goals by managing patient scheduling
- Manage the day to day operations of a fast-paced patient focused dental office
- Staff Payroll time sheets & bonus spreadsheets
- Train & develop staff and proactively manage their performance and development
- Recruit, hire and train new employees to provide excellent patient care
- Create and Submit insurance claims & follow up on aging claims
- Verify PPO and Medicaid Insurance policies
- Oversee Collections, Accounts receivable & Accounts payable
- Call patients to collect on past due accounts
- Coordinate Marketing Strategies and manage Social Media
- Answering phone with a pleasant & professional tone
- Manage Time off for employees and coordinate Temp Hygienist
- Manage CE's, License & Registration renewal for Staff and Doctor's
- Conduct OSHA, HIPPA and Emergency protocol yearly training and compliance
- Address Doctor’s and Staff concerns and work as a team to resolve
- Prepare and email Referral letters and x-rays
- Generate monthly patient account statements, daily balance reports, end of month reports, financial reports and invoices
- End of day procedures, cash drawer count & bank deposits
- Order office supplies and work with companies to secure best pricing
- Charting for Doctor and Hygienist, room break down, set up and help when needed in back
- Post op instructions and follow up calls
- Daily calling from Hygiene recall to ensure no patients are left behind
- Manage the Dental Office OSHA & Infection control standards
- Ability to discuss in depth procedures with patients and address questions and concerns
- Ability to comfort and calm patients nerves when apprehensive
Timeline
AR Clerk
Maxx-D Trailers
01.2025 - 03.2026
Office Manager
Norwood Family Dental
12.2021 - 01.2025
Front Office Coordinator
South Shreveport Dental
11.2018 - 08.2021
Front Office Coordinator
Pediatric Dentistry of Central Georgia
01.2018 - 11.2018
Office Manager
Henderson Family Dentistry
06.2014 - 11.2017
Registered Dental Assistant
Jeffrey Shelton, DDS
08.2013 - 06.2014
Registered Dental Assistant
Lowell P Main, DDS
09.2011 - 08.2013
Registered Dental Assistant
East Texas Oral & Maxillofacial Surgery Associates
10.2002 - 02.2005
Registered Dental Assistant
Tyler Dental Care
03.2000 - 10.2002
RDA, Nitrous Oxide Monitoring, CPR Certified