Arika Gambino
Rigby,ID
Summary
Results-driven Office Manager experienced in enhancing patient care and optimizing operations within dental and medical practices. Achieved improved patient flow and communication among healthcare providers through effective management of daily operations, patient intake processes, and compliance with HIPAA and OSHA standards. Delivered streamlined revenue cycle management processes and conducted audits to identify areas for improvement, thereby increasing efficiency and reducing reliance on external consultants.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Founder and CEO
AMG Management and Consulting
South Jordan, UT
01.2026 - Current
- 2. Oversaw Revenue Cycle Management operations to streamline processes and ensure compliance
- 1. Audited and oversaw daily operations of struggling practices to identify areas for improvement
- 3. Prepared practices for independent operation, reducing reliance on external consultants.
Office Manager
Copper Mountain Dental
02.2024 - 07.2026
- 1. Oversaw daily front-office operations for a busy dental practice, coordinating schedules, patient flow, and provider calendars to keep the office running smoothly and minimize wait times.
- Managed patient intake and check-in processes, verifying insurance information, collecting co-pays, and ensuring accurate completion of consent forms and treatment-related documentation.
- Coordinated communication between dentists, hygienists, assistants, and patients, relaying treatment updates and schedule changes to enhance patient-centered care.
- Maintained organized electronic and paper records, updating patient files, scanning documents, and following privacy and confidentiality standards required in a dental office setting.
- Supported office administration by answering phones, responding to patient inquiries, managing appointment reminders, and monitoring office supplies to maintain front desk functionality.
Director of Operations
SLC Dental
Salt Lake City, UT
01.2021 - 02.2024
- 1. Oversaw all daily operations, including presenting treatment plans. Collected patient payments during check-in to ensure accurate billing. and verify patient portions.
- 2. Scheduled patients and coordinated schedules for all three doctors to maximize appointment availability.
- 3. Verified insurance and submitted claims daily; managed recruitment and termination processes for staff.
Practice Manager
Bend Plastic and Reconstructive surgery
Bend, OR
06.2017 - 01.2021
- Coordinated surgical patient scheduling in the office ambulatory suite and arranged hospital surgery logistics.
- Redesigned in-office Medi-Spa, hiring qualified staff and implementing targeted marketing strategies to enhance productivity.
- Introduced new procedures and products, fostering strong relationships with suppliers to drive revenue growth.
- Hired and developed a high-performing team through incentive programs, including bonus structures and team-building events.
- 5. We were able to triple our income within 3 years and became the number one provider in Central Oregon.
Practice Manager
Dental Dynamics
Lake Oswego, Oregon
09.2005 - 06.2017
- Oversaw front office operations at plastic and reconstructive surgery clinic.
- Managed daily operations for plastic and reconstructive surgery clinic front office, ensuring streamlined patient flow and satisfaction.
- Coordinated patient scheduling, referrals, and provider calendars for Bend Plastic and Reconstructive Surgery, enhancing appointment efficiency and patient access.
- Managed reception, intake, and checkout processes in surgical practice.
- Managed tasks for insurance verification and billing authorizations.
- Ensured adherence to HIPAA and clinical documentation standards.
- Managed supply ordering and vendor relations for office equipment.
Education
Dental (Trade school Army) -
United States Army
Lawton, OKHigh School -
Lawton High School
Lawton, OKSkills
- Proficient in Dentrix, Eaglesoft, Curve, open dental, Practice works, Dolphin and many more Dental software programs
- Dental practice management software
- Revenue cycle management
- HIPAA compliance
- Insurance verification
- Medical records management
- Patient scheduling
- Practice operations
- Microsoft Office
- Microsoft Excel
- Proficient in Dentrix, Eaglesoft, Curve, open dental, Practice works, Dolphin and many more more Dental software programs
- Staff recruitment
- Customer service
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Certified Orthodontic Assistant (COA) 2021-03, Medical Assistant 2018-09, Medical Billing Certification 2015-05, Dental Billing 2015-05, Occupational Safety And Health Administration Outreach Training Program 30-Hour 2002-08, Coronal Polish Certificate 2000-06, EFDA Certification 2000-03, Government Auditing Professional
Military service
Dental Assisting program / United States Army / US
Timeline
Founder and CEO
AMG Management and Consulting
01.2026 - Current
Office Manager
Copper Mountain Dental
02.2024 - 07.2026
Director of Operations
SLC Dental
01.2021 - 02.2024
Practice Manager
Bend Plastic and Reconstructive surgery
06.2017 - 01.2021
Practice Manager
Dental Dynamics
09.2005 - 06.2017
Dental (Trade school Army) -
United States Army
High School -
Lawton High School