Giana Mcbride

• Practice Startup & Operations: Managed the setup of the practice, including facility readiness, vendor coordination, and implementation of dental management software.

• Staff Recruitment & Leadership: Hired, trained, and led a high-performing dental team, fostering a collaborative and patient-focused culture.

• Financial & Insurance Management: Established billing systems, credentialed the practice with insurance providers, and optimized revenue cycle management.

• Marketing & Patient Acquisition: Developed branding strategies, launched community outreach programs, and implemented marketing initiatives to build a strong patient base.

• Regulatory Compliance: Ensured adherence to OSHA, HIPAA, and state dental regulations to maintain a safe and compliant practice.

• Operational Efficiency: Designed and implemented scheduling, inventory, and workflow processes to maximize productivity and profitability.

Successfully built a thriving dental practice from the ground up, positioning it for long-term success and growth.

• Develop and implement a plan to reach office profitability goals

• Effectively manage people spend — hiring, merit increases, overtime, work schedule and correct number of team members to support Doctors

• Manage and optimize supply spend of practice using Diamond Trusted Supplies within Margin Management goals

• Review and optimize lab spend in partnership with Doctor utilizing DTLS when possible

• Manage and optimize the ROI marketing spend of practice within margin management goals

• Identify opportunities in AR timelines (billing and collection process) and act on opportunities discovered

• Ensure clear knowledge and skill implementation of training materials to successfully diagnosis, coach, and implement systems into the practice.

• Review profit sharing opportunities with Doctor monthly

• Patient Relations & Front Desk Management: Greeted patients, managed check-in/check-out processes, and ensured a welcoming atmosphere.

• Scheduling & Appointment Coordination: Scheduled and confirmed patient appointments, optimizing provider schedules for efficiency.

• Insurance Verification & Billing: Verified patient insurance benefits, submitted claims, processed payments, and followed up on outstanding balances.

• Administrative Support: Managed phone calls, emails, and patient records, ensuring HIPAA compliance.

• Financial Transactions: Processed payments, posted charges, and assisted with financial arrangements for treatment plans.

• Office Coordination: Maintained office supplies, assisted with marketing initiatives, and supported daily operational tasks.

Demonstrated strong customer service, attention to detail, and organizational skills to contribute to the overall success of the practice.