Kelly Sullivan
Angola
Summary
Results-driven Branch Manager with proven expertise in branch operations management and customer relationships. Skilled in optimizing processes and driving sales growth while fostering a collaborative team environment.
Overview
2027
2027
years of professional experience
Work History
Branch Manager
Linde Gas &Equipment
Buffalo, NY
03.2022 - Current
- Oversaw daily operations to ensure compliance with safety standards and regulatory requirements
- Managed inventory levels and optimized supply chain processes for improved efficiency
- Trained and mentored staff on operational best practices and customer service excellence
- Lead and coordinate branch operations to achieve or surpass sales and profit goals
- Supervise day-to-day team activities in alignment with company leadership values, promoting a collaborative, productive, and safety-driven workplace
- Provide continuous coaching and development opportunities to enhance team performance and strengthen customer relationships through timely problem resolution
Territory Manager
Linde Gas & Equipment
Buffalo, NY
03.2019 - 03.2022
- Managed territory sales strategy to enhance customer engagement and drive revenue growth
- Developed and maintained strong relationships with key accounts to ensure customer satisfaction and retention
- Drive sales growth while delivering strong account support to both existing and prospective customers
- Executed targeted strategies to uncover new business opportunities and foster lasting relationships with clients.
- Manage outreach to current accounts and generate new leads through onsite visits and phone prospecting
- Executed strategies to increase gross profit margins while actively identifying and securing new business opportunities.
- Enhanced profitability within existing accounts by implementing value-driven solutions.
- Established long-term partnerships through strategic negotiation of product supply agreements and contracts.
- Maintain accurate account setup information and ensure pricing data is complete and up to date
Regional Sales Specialist
Fastenal
Buffalo, NY
01.2017 - 12.2018
- Guided junior sales staff in mastering sales techniques and product knowledge to improve overall team performance.
- Assisted sales representatives with territory management and scheduling to maximize efficiency and growth
- Supported sales representatives in generating new business and increasing active accounts monthly
- Conducted joint customer calls and coached on prospecting, first time sales calls, and relationship building
- Drove sales growth by collaborating with assigned representatives to achieve a minimum of 20% increase.
General Manager
Fastenal
Dunkirk, NY
2005 - 2017
- Directed daily operations to enhance workflow efficiency and service quality
- Implemented inventory management strategies to optimize stock levels
- Developed and executed a sales plan in a local territory to reach/exceed business goals
- Executed daily business-to-business sales strategies to enhance client relationships.
- Designed and executed training sessions focused on maximizing business results while supporting personal goal attainment.
Education
Bachelor of Science - Business Administration And Management
SUNY College At Brockport
Brockport, NY05-2002
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Timeline
Branch Manager
Linde Gas &Equipment
03.2022 - Current
Territory Manager
Linde Gas & Equipment
03.2019 - 03.2022
Regional Sales Specialist
Fastenal
01.2017 - 12.2018
General Manager
Fastenal
2005 - 2017
Bachelor of Science - Business Administration And Management
SUNY College At Brockport
Trainings
Customer Focused Selling
Strategic Business Planning
Market Based Planning
Manager Development Conference
Next Gen Management Training