Kelly Sweeney
Morrisonville,NY
Summary
Fiscal Intermediary Specialist with proven expertise in customer relations and problem-solving at Advocacy and Resource Center. Successfully managed OPWDD budgets and improved client satisfaction through effective communication and meticulous file management. Recognized for enhancing workflow efficiency and ensuring compliance, contributing to high-quality service delivery in the IDD sector.
Overview
31
31
years of professional experience
Work History
Fiscal Intermediary Specialist
Advocacy and Resource Center
01.2019 - Current
- Collecting, arranging, and inputting information into database system.
- Follow all company policies and procedures to deliver quality work.
- Effectively communicate with developmentally disabled clients and their families via email, phone or in person.
- Manage OPWDD budgets for each client, reviewing and approving invoices for reimbursement to the client.
- Work with Circles of Support (Care Managers, Brokers, Job Coaches, etc.) to meet in person or via Teams, twice yearly, or more, to update Life Plans, staff action plans and budgets.
- Review and approve payroll, mileage and reimbursements for Self-Directed Staff who work with the IDD population.
- Perform self-audits, as well as audit coworkers, for compliance.
Pharmacy Technician
Price Chopper Golub
01.2017 - 06.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Set up and modified patient profiles to include current medications and insurance details.
- Streamlined drug distribution processes, reducing wait times for patients.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Nationally Licensed Pharmacy Technician
Kinney Drugs, Inc.
08.1994 - 08.2016
- Improved patient care by accurately filling and dispensing medication prescriptions in a timely manner.
- Adhered to strict safety standards when handling hazardous materials or disposing of pharmaceutical waste in accordance with federal regulations.
- Implemented quality control measures by conducting regular audits of medications on hand, ensuring proper storage conditions were maintained at all times.
- Contributed to a strong team environment by training and mentoring new pharmacy technicians on proper procedures and best practices.
- Expedited prescription processing by efficiently navigating pharmacy software systems, insurance claims, and medication databases.
- Developed effective communication skills while interacting with diverse customers, healthcare providers, and insurance companies.
- Assisted in optimizing pharmacy workflow through effective organization of workstations and efficient utilization of resources.
- Maintained patient confidentiality by adhering to all HIPAA regulations when handling sensitive health information.
- Managed daily operations, including opening and closing the pharmacy, cash handling, and maintaining a clean work environment.
- Enhanced pharmacy efficiency by maintaining accurate inventory records and promptly restocking supplies as needed.
- Handled high-pressure situations calmly and professionally during peak hours or emergency scenarios within the pharmacy setting.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
- Promoted better health outcomes for patients through participation in community outreach events such as flu clinics or wellness fairs.
Education
Regent's Diploma - High School Studies
Beekmantown Central School
Beekmantown, NY General Studies
SUNY College At Plattsburgh
Plattsburgh, NYAssociate of Arts - General Studies
Clinton Community College
Plattsburgh, NY05-2002
Skills
- Customer relations
- Expert problem solving
- Problem-Solving Insight
- File Management Skills
Timeline
Fiscal Intermediary Specialist
Advocacy and Resource Center
01.2019 - Current
Pharmacy Technician
Price Chopper Golub
01.2017 - 06.2019
Nationally Licensed Pharmacy Technician
Kinney Drugs, Inc.
08.1994 - 08.2016
Regent's Diploma - High School Studies
Beekmantown Central School
General Studies
SUNY College At Plattsburgh
Associate of Arts - General Studies
Clinton Community College
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