Kelly Symonette
Kennesaw,GA
Summary
Health care administrative professional with expertise in invoicing management and billing verification. Demonstrates strong organizational and analytical skills to streamline processes and enhance customer satisfaction. Proven ability to ensure financial integrity through meticulous data handling and effective communication with cross-functional teams.
Overview
19
19
years of professional experience
Work History
New Installation/Modification Processor
TK Elevator
Atlanta, GA
03.2022 - 08.2026
- Established invoicing procedures with accounting and contracts departments, resulting in streamlined billing processes.
- Identified, researched, and resolved billing discrepancies to ensure system accuracy.
- Issued monthly, quarterly, and annual maintenance invoices to customers.
- Verified service and repair bills for accuracy, ensuring correct charges for customers.
- Responsible for 50% change order contracts for financial accuracy (North American region).
- Reconciled accounts regularly to maintain financial integrity.
- Provided monthly updates on national aging reports to relevant stakeholders.
- Collaborated with national account sales team to resolve customer issues, enhancing overall customer satisfaction.
- Analyzed and reviewed contracts for compliance and accuracy.
- Communication with procurement team and A/R Department.
- Completed conditional waivers and schedule of values for Subcontractors.
Referral and Disability Assistant
Spectrum Neurosurgical, Northside Healthcare
Cumming, GA
09.2013 - 02.2022
- Coordinated administrative aspects of clinical referrals to case management or disease management services, enhancing support for the clinical team.
- Administer and support the clinic's billing and insurance functions, in accordance with internal standards and procedures, and regulatory requirements.
- Copy/scan patient medical records, benefits/insurance information, and related hardcopy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in an electronic medical record system.
- Gathered, verified, and processed referrals, authorizations, and pre-certifications in collaboration with physicians, patients, and payers to ensure timely access to care.
- Retrieve, file, and maintain charts and medical record documentation, and coordinate copies of medical documentation with physician charges to support billing to third-party payers.
- Assisted patients with referral processing and appointment scheduling, improving patient experience at the clinic.
Front Office Medical Assistant
Spectrum Neurosurgical, Wellstar Healthcare
Alpharetta, GA
09.2009 - 09.2013
- Coordinated office administration and procedures to enhance patient care services and maintain organizational effectiveness and safety.
- Handled a wide range of administrative and executive support related tasks and able to work independently with little direct supervision.
- Streamlined office services by organizing operations, controlling correspondence, and implementing efficient filing systems.
- Ensured top performance of office staff by providing adequate coaching and guidance.
- Ensured proper documentation organization for efficient retrieval. and document management systems coordination, invoicing, and document management.
- Monitored, screened, distributed, and responded to incoming communications, including answering phones and managing incoming calls.
Clinical Assistant
Spectrum Neurosurgical
Alpharetta, GA
09.2007 - 09.2009
- Performed a variety of medical clinical functions, compiling data, retrieving, and reviewing medical records to determine completeness and internal consistency of the record, and the presence of all required forms and signatures.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Bachelor of Science - Health Care Management
South University Savannah
GA06-2021
Bachelor of Science - Healthcare Management
South University
Savannah, GA06-2021
Skills
Invoicing management
- Billing verification
- Contract analysis
- Data management
- Microsoft Office
References
REFERENCES
Dr. Bart MacDonald (professional reference); email bartmacdonald@gmail.com; phone 919-740-1491
Dana Cooper (personal reference); email dana.cooper@themofisher.com; phone 470-727-3526
Seymone Davis (professional reference); email s_davis0205@yahoo.com; phone: 678-386-3308
Timeline
New Installation/Modification Processor
TK Elevator
03.2022 - 08.2026
Referral and Disability Assistant
Spectrum Neurosurgical, Northside Healthcare
09.2013 - 02.2022
Front Office Medical Assistant
Spectrum Neurosurgical, Wellstar Healthcare
09.2009 - 09.2013
Clinical Assistant
Spectrum Neurosurgical
09.2007 - 09.2009
Bachelor of Science - Health Care Management
South University Savannah
Bachelor of Science - Healthcare Management
South University