Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Szewczuk

Retail Manager
Twin Lakes,WI

Summary

Hard-working Manager with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

13
13
years of professional experience

Work History

Club Supervisor

CROSSMARK Taste & Tips Team
Gurnee, IL
08.2012 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Interviewed, hired and trained new employees for Event Specialist positions.
  • Introduced team contests and goals to improve employee morale.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • The team in Gurnee achieved 94% execution rate this past year, improve for past three years including 2020 during the few months we did preform events.

Assistant Store Manager

Dunn Sports
Burlington , WI
09.2009 - 06.2012
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Education

No Degree - General Studies

McHenry County College
Crystal Lake, IL

High School Diploma -

Wilmot High School
Wilmot, WI

Skills

  • Motivating Team members
  • Encourage guest engagement
  • Coaching and Mentoring
  • Focus and Follow-Through
  • Hiring and Training

Timeline

Club Supervisor

CROSSMARK Taste & Tips Team
08.2012 - Current

Assistant Store Manager

Dunn Sports
09.2009 - 06.2012

No Degree - General Studies

McHenry County College

High School Diploma -

Wilmot High School

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Kelly SzewczukRetail Manager