Kelly Thomas
Santa Barbara,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Women's Program Director
Santa Barbara Rescue Mission
2006.06 - 2023.12
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Secretary/Receptionist
Thomas Drywall
2004.02 - 2004.04
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Facilitated communication between departments for improved collaboration and project success.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Customer Service Representative/Office Assistant
Airborne Express
2000.03 - 2003.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Education
Master of Clinical Psychology - Clinical Psychology
Antioch University
Santa Barbara, CA 2001.05 -
Bachelor of Psychology - Psychology
Antioch University
Santa Barbara, CA 2001.05 -
A.A. - Certified Drug And Alcohol Counselor
Santa Barbara City College
Santa Barbara, CA 2001.05 -
Skills
Active Listening
undefinedCertification
Drug and Alcohol Counselor
Timeline
Women's Program Director
Santa Barbara Rescue Mission
2006.06 - 2023.12
Secretary/Receptionist
Thomas Drywall
2004.02 - 2004.04
Master of Clinical Psychology - Clinical Psychology
Antioch University
2001.05 -
Bachelor of Psychology - Psychology
Antioch University
2001.05 -
A.A. - Certified Drug And Alcohol Counselor
Santa Barbara City College
2001.05 -
Customer Service Representative/Office Assistant
Airborne Express
2000.03 - 2003.12
Drug and Alcohol Counselor
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