Kelly Thomas
Santa Barbara,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Women's Program Director
Santa Barbara Rescue Mission
06.2006 - 12.2023
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Secretary/Receptionist
Thomas Drywall
02.2004 - 04.2004
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Facilitated communication between departments for improved collaboration and project success.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Customer Service Representative/Office Assistant
Airborne Express
03.2000 - 12.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Education
Master of Clinical Psychology - Clinical Psychology
Antioch University
Santa Barbara, CA 05.2001 -
Bachelor of Psychology - Psychology
Antioch University
Santa Barbara, CA 05.2001 -
A.A. - Certified Drug And Alcohol Counselor
Santa Barbara City College
Santa Barbara, CA 05.2001 -
Skills
Active Listening
Strategic leadership
Customer service experience
Program Leadership
Staff Development
Group and individual instruction
Program Scheduling
Attention to Detail
Active Listening
Certification
Drug and Alcohol Counselor
Timeline
Women's Program Director
Santa Barbara Rescue Mission
06.2006 - 12.2023
Secretary/Receptionist
Thomas Drywall
02.2004 - 04.2004
Master of Clinical Psychology - Clinical Psychology
Antioch University
05.2001 -
Bachelor of Psychology - Psychology
Antioch University
05.2001 -
A.A. - Certified Drug And Alcohol Counselor
Santa Barbara City College
05.2001 -
Customer Service Representative/Office Assistant
Airborne Express
03.2000 - 12.2003