KELLY TOLSTER
Tampa,FL
Summary
Accomplished sales professional with a unique combination of clinical knowledge and extensive experience in mortgage sales. Leveraged a Bachelor of Science in Nursing to effectively communicate with healthcare professionals, driving high-value purchasing decisions in a competitive market while managing complex sales processes.
Overview
15
15
years of professional experience
Work History
Senior Loan Officer / Branch Manager
Veterans United Home Loans
Tampa, FL
02.2015 - Current
- Built and sustained a referral-driven book of business through strategic partnerships, repeat clients, and relationship management in a highly competitive market.
- Managed a pipeline of 150+ active clients while consistently funding approximately $3M in mortgage volume monthly in a fast-paced, metrics-driven environment.
- Maintained an average customer satisfaction score of 9.7/10 through consultative communication, responsiveness, and exceptional client experience.
- Influenced high-value purchasing decisions by simplifying complex information and providing tailored, solution-oriented guidance.
- Demonstrated resilience, persistence, and adaptability in high-pressure sales environments requiring urgency, trust, and precision.
Mortgage Processor I
USAA Federal Savings Bank
Tampa, FL
08.2012 - 02.2015
- Exceeded performance expectations within a highly regulated environment requiring urgency, accuracy, and attention to detail.
- Built trust-based relationships through education, proactive communication, and client advocacy during complex processes.
- Collaborated across departments and supported peer development to improve efficiency, quality, and customer outcomes.
Mortgage Banker
Chicago Bancorp / The Federal Savings Bank
Chicago, IL
07.2011 - 07.2012
- Achieved production goals while educating clients and influencing high-value purchasing decisions to drive sales.
- Delivered customized recommendations aligned with individual needs, supporting long-term financial objectives.
- Generated business through consultative selling and relationship development, converting leads in competitive market.
Education
Bachelor of Science - Nursing
Herzing University
Tampa, FL04-2026
Bachelor of Science - Communication Studies - Advertising
Appalachian State University
Boone05-2006
Skills
- Client Financial Literacy
- Financial Regulatory Knowledge
- Compliance and documentation
- Sales cycle management
- Pipeline Management
- High-Stakes Decision Support
- Negotiation skills
- Problem-Solving Capacity
- Prioritization skills
- Cross-Functional Collaboration
- Networking and Referral Building
- Trust building
- Presentation Skills
- Complex decision navigation
Selected Strengths For Medical Device Sales
- Relationship-driven sales
- Competitive performance mindset
- High-volume pipeline management
- Fast adoption of technical information
- Hospital & clinical environment familiarity
- Provider/client education
- Consultative influence under pressure
Timeline
Senior Loan Officer / Branch Manager
Veterans United Home Loans
02.2015 - Current
Mortgage Processor I
USAA Federal Savings Bank
08.2012 - 02.2015
Mortgage Banker
Chicago Bancorp / The Federal Savings Bank
07.2011 - 07.2012
Bachelor of Science - Nursing
Herzing University
Bachelor of Science - Communication Studies - Advertising
Appalachian State University