Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Tomlinson

Aubrey,TX

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

20
20
years of professional experience

Work History

Office Manager

Bluestar Diagnostics
12.2023 - 03.2024
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Developed comprehensive employee training programs to enhance staff performance and improve overall office procedures.
  • Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
  • Assisted with regulatory issues such as compliance.

Office Manager

Modera Clinic
05.2023 - 11.2023
    • Organized office operations, leading daily activities and controlling correspondence.
    • Received purchase orders and processed invoices for payment.
    • Ordered office supplies and maintained supplier contacts in database.
    • Maintained inventory for back-office supplies, computers and work-stations.
    • Supervised processing of orders, order tracking and delivery of goods
    • Improved employee and client retention rates through active communication and problem-solving efforts.
    • Worked with IT department to address technology issues and shortfalls.
    • Designed and implemented office policies and enforced standards.
    • Completed special projects through planning, guidance and tracking metrics.
    • Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
    • Developed and updated calendars to schedule team and customer meetings.
    • Analyzed trends and reported on areas of improvement or change.
    • Liaised with vendors to plan and schedule services.
    • Increased customer service success rates by quickly resolving issues.
    • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
    • Performed wide-ranging administrative, financial and service-related functions.
    • Trained and supervised employees on office policies and procedures.
    • Proofread and edited documents for accuracy and grammar.
    • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
    • Ordered and distributed office supplies while adhering to fixed office budget.
    • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
    • Developed and implemented strategies to streamline office operations.
    • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
    • Managed data and correspondence to secure information across complex landscapes of organizational departments.
    • Drafted common document templates to reduce time spent creating documents from scratch.
    • Served as corporate liaison for finance, IT and marketing departments.
    • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
    • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
    • Built and managed processes for tracking and monitoring department performance.
    • Implemented project management techniques to overcome obstacles and increase team productivity.
    • Negotiated and executed contracts on behalf of department.
    • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
    • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
    • Improved office operations by automating client correspondence, record tracking and data communications.
    • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
    • Cultivated strong relationships with vendors and partners supporting administrative operations.
    • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
    • Completed bi-weekly payroll for 15-30 employees.
    • Created organized filing system to manage department documents.
    • Identified opportunities to streamline processes and improve office operations and efficiency.
    • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
    • Organized and updated databases, records and other information resources.
    • Coordinated office events, seminars and meetings for staff and clients.
    • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
    • Managed 15 employees with various personalities and from different cultures for multiple-physician practice.
    • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
    • Created and implemented organizational policies and procedures.
    • Assisted with regulatory issues such as compliance.
    • Consulted with healthcare professionals on business decisions.
    • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
    • Developed policies and procedures for effective practice management.
    • Developed close working relationships with front office and back office staff.
    • Addressed and remedied all patient or team member issues.
    • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
    • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
    • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
    • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

Billing Specialist

Tex-Air Delivery
03.2022 - 04.2023
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Responded to customer concerns and questions on daily basis.
  • Executed billing tasks and recorded information in company databases.
  • Used data entry skills to accurately document and input statements.
  • Reviewed order data to verify transactions and shipping dates.
  • Tracked orders and notified customers of status or potential delays.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Maintained department procedures manual detailing processing requirements for each individual account.
  • Generated, distributed and filed copies of all billing paperwork.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Reported customer feedback to management.
  • Communicated with customers daily about freight movements and delivery timetables.
  • Recorded customer encounters through detailed notes and maintained comprehensive records.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Verified accuracy of accounts payable payments, resulting in 20% reduction in payment errors and check reissues

Pharmacy Success Manager

Liberty Software Systems
09.2021 - 03.2022
    • Built relationships with customers and community to establish long-term business growth.
    • Collaborated with upper management to implement continuous improvements and exceed team goals.
    • Managed accounts to retain existing relationships and grow share of business.
    • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
    • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
    • Configured hardware, devices and software to set up work stations for employees.
    • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
    • Walked user through series of steps to determine problem and implement likely solution.
    • Provided end-user system and equipment training.
    • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
    • Documented transactions and support interactions in system for future reference and addition to knowledge base.

Pharmacy Manager

Nexegen Pharmaceuticals
08.2017 - 05.2020
  • Oversaw work activities, performance and service quality of pharmacy staff.
  • Managed weekly schedules and requests for leave.
  • Improved organization and supply management policies for all medicines and materials.
  • Supervised team of pharmacy technicians, interns and support staff.
  • Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
  • Created and implemented policies and procedures for effective pharmacy management.
  • Trained pharmacy interns and newly hired technicians.
  • Educated pharmacy assistants on medication assistance, ordering and insurance issues.

Assistant Manager

Professional Pharmacy
02.2015 - 06.2017
    • Delegated daily tasks to team members to optimize group productivity.
    • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
    • Directed and led employees, supervising activities to drive productivity and efficiency.
    • Enforced company policies and procedures to strengthen operational standards across departments.
    • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
    • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
    • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Data Analyst

BNSF Railroad
09.2014 - 11.2015
    • Assessed data and issues and directed concerns to business unit leadership.
    • Prepared forecasts and identified trends through data analysis and tracking.
    • Completed quality assurance reviews to assess accuracy of data and validate results.
    • Compiled and modeled business data using software.
    • Identified business requirements and devised implementation strategies to solve business problems.
    • Prepared data examples, runs and views for client meetings.
    • Organized subsystems to execute proper collection of data
    • Collaborated cross-functionally with business analysts, developers and testers to explain new process transformations.
    • Compiled current business intelligence data into reports and presentations.
    • Tested validity, accuracy and consistency of new and existing intelligence data.
    • Directed field studies and data collection to support sophisticated analysis.
    • Developed shell scripts for task automation.
    • Coordinated and implemented network security measures to protect data.

Human Resources Assistant

Apex Systems
11.2012 - 08.2014
    • Created, organized and maintained employee personnel files to keep sensitive data secure.
    • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
    • Conducted employment verification and background investigation to facilitate hiring process.
    • Developed and maintained training materials and benefits packets for new hires.
    • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
    • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
    • Assisted with employee termination process to drive consistency and reduce discrimination claims.
    • Prepared and submitted final pay for exiting employees to comply with federal law.
    • Submitted monthly, quarterly and weekly reports to Corporate Employees to track mandatory requirements.
    • Liaised with HR management to devise and update policies based on changing industry and social trends.
    • Handled sensitive and confidential employee information with complete discretion.
    • Processed all onboarding paperwork for new hires and rehires.
    • Processed employee status changes, keeping human resources systems and employee records up to date.
    • Developed and facilitated all new-hire orientations.
    • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
    • Conducted job applicant background checks in accordance with policy and procedures.
    • Planned corporate events, conventions, meetings and gatherings.
    • Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health.

Property Management Specialist

Knightvest Management
12.2003 - 10.2012
    • Handled resident complaints and expedited all maintenance requests.
    • Inspected properties regularly to identify deficiencies and schedule repairs.
    • Collected monthly assessments, rental fees, deposits and payments.
    • Updated tenant and unit information to keep current in housing database.
    • Coordinated general maintenance and repairs to keep facilities operational and attractive.
    • Conducted apartment tours for potential tenants and answered any questions.
    • Reviewed completed applications and assessed household information against file history and program regulations.
    • Maintained thorough, accurate and compliant records for internal and regulatory audits.
    • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
    • Developed and managed highly skilled on-site staff through recruitment, training and motivation.
    • Created and updated marketing materials for department programs and properties.
    • Oversaw budgeting process for assigned properties.
    • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
    • Educated clients on lease and rental agreements.
    • Monitored and documented all income, including delinquencies.
    • Collected payment by processing credit card transactions.
    • Contacted customers and billing parties about overdue rentals and requested expected date of return.
    • Assisted property owners in locating tenants to lease or rent available space.
    • Prepared and submitted reports to supervisor.
    • Employed sales techniques to boost sales and services.
    • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
    • Processed exchange requests in computer system.

Education

Some College (No Degree) - General Studies

Tarrant County College District
Fort Worth, TX

High School Diploma -

Azle High School
Azle, TX
05.1998

Skills

    • Personnel management
    • Regulatory requirements
    • Records management
    • Health information systems
    • Staff supervision
    • Facility oversight
    • Schedule management
      • Employee retention strategies
      • Billing Dispute Resolution
      • Billing Systems and Software
      • Audit Procedures
      • Data Imports
      • Invoicing Proficiency

Timeline

Office Manager

Bluestar Diagnostics
12.2023 - 03.2024

Office Manager

Modera Clinic
05.2023 - 11.2023

Billing Specialist

Tex-Air Delivery
03.2022 - 04.2023

Pharmacy Success Manager

Liberty Software Systems
09.2021 - 03.2022

Pharmacy Manager

Nexegen Pharmaceuticals
08.2017 - 05.2020

Assistant Manager

Professional Pharmacy
02.2015 - 06.2017

Data Analyst

BNSF Railroad
09.2014 - 11.2015

Human Resources Assistant

Apex Systems
11.2012 - 08.2014

Property Management Specialist

Knightvest Management
12.2003 - 10.2012

Some College (No Degree) - General Studies

Tarrant County College District

High School Diploma -

Azle High School

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Kelly Tomlinson