Kelly Tremblay
Auburn,ME
Summary
I am a hard worker with a very keen eye for detail. I try and achieve my best and biggest goals in whatever roll I have.
I have a hunger for knowledge and want to always find ways to improve my career as well as my life.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sr. Recovery Resolution Representative
Optum
01.2022 - Current
- Managed customer inquiries, providing accurate information and resolving issues efficiently.
- Assisted in onboarding new representatives, enhancing team productivity and collaboration.
- Executed daily administrative tasks, ensuring smooth operations within the office environment.
- Developed strong relationships with clients, contributing to increased customer satisfaction and loyalty.
- Adapted quickly to changes in policies and procedures, demonstrating flexibility and commitment to continuous improvement.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Provided valuable input resulting in new opportunities for growth and development.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
CNA - Certified Nursing Assistant
Expert Staffing
Lewiston, ME
08.2015 - 07.2022
- Daily care of residents in long term care facility
- Provided compassionate care to patients, ensuring comfort and safety in daily activities.
- Assisted with mobility and personal hygiene, promoting independence among residents.
- Monitored vital signs, accurately documenting changes to inform nursing staff.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Educated families on caregiving techniques and patient needs, enhancing overall support systems.
- Trained new staff on best practices for patient care and facility protocols, fostering a collaborative environment.
- Implemented infection control measures, maintaining high standards of cleanliness and patient health safety.
- Advocated for patient needs within healthcare team discussions, improving communication and care outcomes.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Phlebotomist
St. Mary's Regional Medical Center
Lewiston, Maine
04.2019 - 07.2022
- Daily phlebotomy duties. Registration of patients.
- Collected blood samples from patients using established protocols and techniques.
- Ensured compliance with safety standards and infection control policies during phlebotomy procedures.
- Trained and mentored new staff on best practices for specimen collection and patient interaction.
- Collaborated with healthcare team to manage patient information and ensure accurate lab results.
- Implemented process improvements that enhanced efficiency in blood collection workflows.
- Conducted quality assurance checks on equipment and supplies to maintain operational readiness.
- Provided exceptional patient care by addressing concerns and ensuring comfort during procedures.
- Maintained meticulous records of specimens collected to support laboratory accuracy and reporting integrity.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Staffing Coordinator
St.Marys Regional Medical Center
Lewiston, ME
06.2020 - 01.2022
- Coordinated staffing schedules to optimize resource allocation and meet departmental needs.
- Managed onboarding processes for new hires, ensuring compliance with hospital protocols.
- Facilitated communication between departments to address staffing shortages and resolve scheduling conflicts.
- Developed training materials to enhance staff understanding of operational procedures and policies.
- Monitored employee performance metrics to identify areas for improvement in staffing efficiency.
- Implemented workflow improvements that reduced administrative overhead associated with staffing operations.
- Led initiatives to enhance staff engagement and retention through targeted support programs.
- Analyzed workforce data to forecast staffing requirements and inform strategic planning decisions.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.
Dietary Aide
Clover Manor
Auburn, ME
07.2006 - 10.2014
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with nutritionists to ensure meal compliance for residents' dietary needs.
- Delivered exceptional customer service while addressing dietary concerns from residents and families.
- Monitored food inventory, minimizing waste through effective stock management practices.
- Trained new staff on kitchen procedures and safety protocols, enhancing team efficiency.
- Implemented feedback mechanisms to improve meal quality and resident satisfaction scores.
- Streamlined meal service processes, resulting in improved turnaround times during peak hours.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
Emergency Room Technician
Central Maine Medical Center
Lewiston, ME
06.2000 - 10.2006
- IV starts, Phlebotomy, EKGs, Patient registrations, updating insurance information, carrying out Dr. orders, paper as well as electronic charting
- I have the abilities and desires to work in a fast paced environment, and would always be able to think quickly and do many jobs at once.
- Ability to multitask in stressful and hectic situations
- Administered patient care under direction of medical staff in high-pressure emergency situations.
- Assisted with triage process, prioritizing patients based on severity of conditions.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained cleanliness and organization of treatment areas to ensure safety standards.
- Prepared and transported patients for diagnostic tests or procedures as required.
- Collaborated with multidisciplinary teams to enhance workflow and patient outcomes.
- Trained new staff on protocols, equipment usage, and emergency procedures effectively.
- Implemented process improvements that increased efficiency in patient care delivery systems.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Participated in ongoing professional development opportunities such as training sessions or workshops to stay current on best practices in emergency medicine.
- Provided exceptional service by maintaining a professional demeanor and exercising excellent interpersonal skills when interacting with patients, families, and colleagues alike.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Streamlined emergency department processes by working closely with other ER technicians, nurses, physicians, and ancillary staff members to coordinate seamless patient care transitions within the hospital setting.
- Liaised between nurses, physicians, patients and visitors.
EMT-B
United Ambulance
Lewiston, ME
05.2000 - 11.2004
- Assess patients, prioritize responsibilities, take care of patients needs, comfort patients as well as family, basic life saving skills
- I was always willing to train to increase my knowledge, and give all of my attention to my job
- Quick thinking, making life saving decisions, ability to multitask.
Education
EMT-B - Emergency Medicine
Tri-County EMS
Auburn, MECPC - Medical Coding
AAPC
07.2017
High School Diploma -
Edward Little
Auburn, ME06.1990
Skills
- Compassionate, with attention to detail with the end of life process (10 years)
- Home Health
- CNACertified
- CNA
- Certified Nursing Assistant
- Phlebotomy
- Patient Care
- Injections
- EKG
- Medical Records
- Epic
- Medical Office Experience
- Laboratory Experience
- EMT Experience
- Venipuncture
Vital Signs
Certification
- CNA
- August 1990 to February 2019
- Certified Nursing Assistant (CNA)
Additional Information
I have my current CNA certificate, and am on the Maine CNA Registry
Timeline
Sr. Recovery Resolution Representative
Optum
01.2022 - Current
Staffing Coordinator
St.Marys Regional Medical Center
06.2020 - 01.2022
Phlebotomist
St. Mary's Regional Medical Center
04.2019 - 07.2022
CNA - Certified Nursing Assistant
Expert Staffing
08.2015 - 07.2022
Dietary Aide
Clover Manor
07.2006 - 10.2014
Emergency Room Technician
Central Maine Medical Center
06.2000 - 10.2006
EMT-B
United Ambulance
05.2000 - 11.2004
EMT-B - Emergency Medicine
Tri-County EMS
CPC - Medical Coding
AAPC
High School Diploma -
Edward Little