Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
BusinessDevelopmentManager
Patrice Davis

Patrice Davis

Software developer/Med Tech/Medical billing and coding
Temple,TX

Summary

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

25
25
years of professional experience
1
1
Certification

Work History

CNA Dietary Cook

Canyon Creek Assisted Living & Memory Care
  • CNA

Caregiver/Med Tech

Mercy House
- Current

Program Director

NSoul Radio
- Current
  • Maintain the daily operations of the radio station

Radio Station Manager

Hot365
08.2017 - Current
  • Reorder playlists, upload artists music, maintain the station, scheduling

Med Tech/Resident Assistant

Sodalis Senior Living
10.2022 - 08.2023
  • Med pass, assist with feeding, dressing, showering

Patient Care Assistant

Canyon Creek Memory Care
12.2020 - 04.2021
  • Assist residents with grooming, redirecting, bathing, feeding, medication

Call Center Representative

Teleperformance
10.2015 - 06.2016
  • Humana agent

Direct Care Staff

Educare
11.2012 - 05.2015
  • Mentally Challenged Client direct care staff

Caregiver

Girling Home Health
09.2009 - 06.2011
  • In-home care bathing/dressing/meal prep/companion

Caregiver-Cna

Scott White Hospital
02.2009 - 06.2011
  • Pediatrics- vital signs, feeding, dressing, bathing, grooming etc.

Caregiver

Sterling House
02.2008 - 11.2010
  • Assisted residents with grooming, dressing, transfer, feeding, cleaning, laundry and medication reminders.

Caregiver-Cna

Garden Estates of Temple
03.2006 - 10.2008
  • Assisted residents with grooming, transfers, walking, feeding, charting, medication reminder and showers/baths.

CNA - Certified Nursing Assistant

WESTON INN
03.2003 - 05.2005
  • CNA

CNA - Certified Nursing Assistant

SOUTHLAND VILLA
06.2000 - 12.2002
  • CNA

CNA - Certified Nursing Assistant

Manor Care East
11.2000 - 10.2001
  • CNA

Education

Certificate - Pharmacy Technician

Stepful Inc
05.2025

Associate - Software Developer

Temple College
Temple, TX

Diploma - Medical Billing & Coding

Alison
02.2025

Skills

  • Word (10 years)
  • DOS (4 years)
  • Cna (10 years)
  • Customer service
  • Customer Service Skills (10 years)
  • Homehealth (9 years)
  • Programming (4 years)
  • Medical Terminology (2 years)
  • Computer Hardware (4 years)
  • Technical support (5 years)
  • Excel (10 years)
  • CSS
  • Medication Administration (5 years)
  • HTML 5
  • Software Development (4 years)
  • Memory Care
  • Dietary aide (6 years)
  • Java
  • Android
  • Call Center (1 year)
  • Technical Writing (5 years)
  • Typing (10 years)
  • Office Equipment (10 years)
  • Computer skills
  • Windows (All) (10 years)
  • C (4 years)
  • Linux
  • VPN
  • Javascript
  • Patient Care (10 years)
  • Adobe (6 years)
  • Powerpoint (10 years)
  • Event Coordination (3 years)
  • Software Testing
  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Bathing assistance
  • Attention to detail
  • HIPAA compliance
  • Feeding assistance
  • Basic life support
  • Dressing assistance
  • Maintaining confidentiality
  • End-of-life care
  • Compassionate communication
  • Patient transfers
  • Emotional support
  • Complex Problem-solving
  • Emergency response
  • Clinical documentation
  • Medication administration
  • Wound care
  • Problem-solving
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Active listening
  • Flexibility and adaptability
  • Conflict resolution
  • Patient advocacy
  • Physical stamina
  • Health monitoring
  • Cultural sensitivity
  • Toileting assistance
  • Infection control practices
  • Patient hygiene assistance
  • Lifting and transferring
  • Medication assistance
  • Reliable team player
  • Recording vital signs
  • Safety precautions
  • Collecting vital signs
  • Bedside manner
  • Compassionate
  • Patient lifting
  • Patient-focused care
  • Electronic charting
  • Compassionate caregiver
  • Geriatric care
  • Direct patient care
  • Mobility assistance
  • Supporting personal needs
  • Ambulation assistance
  • Companionship and emotional support
  • Documenting behaviors
  • Responding to emergencies
  • Patient relationship building
  • Medical terminology
  • Light housekeeping
  • Inpatient care
  • Maintaining privacy
  • Adaptable
  • Patient assessments
  • Healthcare ethics
  • Specimen collection
  • Transporting patients
  • Trustworthy companion
  • Patient management
  • Patient relations
  • Activity planning
  • Care plan implementation
  • Quality assurance
  • Observing responses
  • Condition monitoring
  • Preparing meals
  • Indirect patient care
  • Reliable transportation
  • Feeding assistance expert
  • Medical records management
  • Meal planning
  • EMR / EHR
  • Outpatient care
  • Activity coordination
  • Pediatric care
  • Quality assurance controls
  • General housekeeping
  • Range of motion exercises
  • Helping with medication
  • Documentation expert

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved medication which led to the correct medication dosage being given.
  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of 5 staff members.

Certification

  • Software development
  • Software Development, Application Specialist
  • First Aid Certification
  • CPR Certification
  • CNA

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Med Tech/Resident Assistant

Sodalis Senior Living
10.2022 - 08.2023

Patient Care Assistant

Canyon Creek Memory Care
12.2020 - 04.2021

Radio Station Manager

Hot365
08.2017 - Current

Call Center Representative

Teleperformance
10.2015 - 06.2016

Direct Care Staff

Educare
11.2012 - 05.2015

Caregiver

Girling Home Health
09.2009 - 06.2011

Caregiver-Cna

Scott White Hospital
02.2009 - 06.2011

Caregiver

Sterling House
02.2008 - 11.2010

Caregiver-Cna

Garden Estates of Temple
03.2006 - 10.2008

CNA - Certified Nursing Assistant

WESTON INN
03.2003 - 05.2005

CNA - Certified Nursing Assistant

Manor Care East
11.2000 - 10.2001

CNA - Certified Nursing Assistant

SOUTHLAND VILLA
06.2000 - 12.2002

CNA Dietary Cook

Canyon Creek Assisted Living & Memory Care

Caregiver/Med Tech

Mercy House
- Current

Program Director

NSoul Radio
- Current

Associate - Software Developer

Temple College

Diploma - Medical Billing & Coding

Alison

Certificate - Pharmacy Technician

Stepful Inc
Patrice DavisSoftware developer/Med Tech/Medical billing and coding