Kelly Tse
Seattle,WA
Overview
6
6
years of professional experience
Work History
Sales Operations Manager
Enterprise Mobility
Los Angeles, CA
10.2022 - 04.2025
- Developed branch operations and operational strategy, achieving 95% utilization
- Reached 14% QoQ growth by assessing and analyzing the competitive environment with appropriate reports and recommendations
- Provided ongoing feedback and mentorship for employee performance, resulting in 10 or more promotions
- Proactively seek process improvement to enhance customer service, and reached the #1 ranking in the company
Rady Graduate Admissions Assistant
UCSD Rady School of Management
San Diego, CA
09.2021 - 08.2022
- Managed 5000+ incoming inquiries from potential applicants, providing detailed information about admission requirements
- Coordinated 3000+ application documents, analyzed, and updated applicants' information in Salesforce
- Increased team efficiency by 20% by communicating and collaborating with the application review team
- Compiled data related to enrollment trends and college and university acceptance rates for various academic year
Market Strategist
A&P Instrument Co Ltd
Hong Kong
07.2020 - 09.2021
- Managed a 3-D scanner marketing project, which resulted in over 500 marketing leads and led to $120k in ARR
- Provided a new business strategy by analyzing over 10,000 product sourcing data entries using Excel
- Collaborated with the Customer Service Department to provide 1000+ repair reports, achieving a 100% satisfaction rate
- Re-designed website content, increasing the customer base by 15%, and online transactions by 10%
Market Analyst
KetoB.01
Hong Kong
07.2019 - 07.2020
- Sold 100k HKD of product per month by using a consumer-centric method
- Increased sales by 25% by implementing new business theories by adding a new product line
- Generated 99% customer satisfaction by conducting primary research and interviewing customers
- Conducted quantitative research and provided creative ideas with research evidence and data support using excel
Education
Bachelor of Arts - International Business, Japanese Studies, Cognitive Science
University of California San Diego
San Diego, CA08-2022
Leadership Experience
UCSD Hong Kong Student Union 09/2020 to 06/2022 Vice President
- Keep Connection with 10+ universities such as UCLA, USC, and UC Berkeley for launching universities' joint event, resulting in 5000+ engagements
- Collaborated with 30+ companies to sell 500+ sponsorship packages
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Japanese
Limited
Timeline
Sales Operations Manager
Enterprise Mobility
10.2022 - 04.2025
Rady Graduate Admissions Assistant
UCSD Rady School of Management
09.2021 - 08.2022
Market Strategist
A&P Instrument Co Ltd
07.2020 - 09.2021
Market Analyst
KetoB.01
07.2019 - 07.2020
Bachelor of Arts - International Business, Japanese Studies, Cognitive Science
University of California San Diego