Kelly Tucker

*Successfully managed a $5 million retail store and salon with 25+ employees

*Exceeded retail and service budgets monthly

*Controlled payroll and labor costs while staying within budget

*Implemented processes for inventory control ( cycle counts & inventory adjustments )reducing shrinkage and maintaining low inventory discrepancies

*Hired, trained, and developed a high performing team in an inclusive environment

*Ensured compliance with health , safety , and salon policies

Improved customer satisfaction by following the GEL (guest engagement leader) program and boosting NPS scores

Maintained top 5 district ranking for credit and loyalty performance & top in district for retail conversion for 5 consecutive years

*Oversaw Ship from Store and BOPIS orders to meet shipping and picked on time percentages .

*Addressed customer complaints and feedback with immediate action

*Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

*Managed inventory control, cash control, and store opening and closing procedures.

*Improved customer satisfaction through staff training in customer service and product knowledge.

*Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

*Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

* Supervised the daily store operations, including opening and closing procedures to ensure compliance with company policies

*Delivered exceptional customer service by providing personalized jewelry consultations and building lasting client relationships

*Acted as the on-site leader in the absence of store management resolving customer concerns and operational challenges

*Managed inventory processes, ensuring accurate counts and secure handling of high-value merchandise .