Kelly Valles
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Home Health Assistant
LEGACY HOME HEALTH AGENCY
01.2020 - Current
- Provided compassionate care and assistance to patients in their homes.
- Assisted in managing chronic conditions by monitoring symptoms closely and communicating important information to healthcare providers.
- Educated families on proper home care techniques, empowering them to confidently support their loved ones at home.
- Scheduled and coordinated medical appointments.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Maintained strict confidentiality regarding sensitive patient information in accordance with HIPAA regulations.
- Administered medications in accordance with doctor's instructions.
- Developed strong relationships with patients and families, providing emotional support during difficult times.
- Identified potential safety hazards within the home environment, implementing preventative measures as needed.
Retail Sales Associate
SPRINT/ T-MOBILE
Houston, TX
01.2017 - 01.2018
- Proficiently managed a high-volume work environment.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Streamlined account management processes for increased efficiency and accuracy in financial reporting.
- Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
- Implemented new strategies to improve account retention rates and reduce customer churn.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Facilitated smooth onboarding process for new clients by effectively communicating expectations and requirements throughout the transition period.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
Retail Manager
Metro By T-Mobile Auth.
01.2015 - 09.2017
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
GED -
Houston Language Institute
Skills
- Client documentation
- Project Management
- Product Merchandising
- Customer Service Management
- Marketing and Promotions
- POS Systems
- Database Management
- Performance Improvement
- Training Management
- P&L Management
- Retail Inventory Management
- Employee Training
- Recruitment and hiring
- Schedule Management
Additional Information
Dedicated, empathetic and compassionate professional with over 5 years of experience in customer service and Home health care, Aspiring to contribute to a company's growth and success. Driven by a strong commitment to securing a prosperous future for my family.
Languages
Spanish
Native or Bilingual
Timeline
Home Health Assistant
LEGACY HOME HEALTH AGENCY
01.2020 - Current
Retail Sales Associate
SPRINT/ T-MOBILE
01.2017 - 01.2018
Retail Manager
Metro By T-Mobile Auth.
01.2015 - 09.2017
GED -
Houston Language Institute
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