Kelly Vanderjagt
Chicago,USA
Summary
Dynamic and adaptable professional seeking a part-time or full-time remote position, leveraging a diverse background in the hospitality industry and veterinary industry. Strong focus on customer service, with experience in shift management, conflict resolution, and operational efficiency honed through hands-on experience. Proven track record of streamlining processes and enhancing staff productivity, complemented by exceptional communication skills developed in fast-paced environments. Prepared to apply a unique blend of skills to contribute effectively in any remote administrative role.
Overview
15
15
years of professional experience
Work History
Shift Manager/Bartender
Central Park Bar
01.2022 - Current
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Crafted and served a diverse range of cocktails, ensuring high-quality standards and customer satisfaction.
- Managed bar inventory, monitoring stock levels and minimizing waste through efficient ordering practices.
Bartender
Emporium Arcade Bars
01.2014 - Current
- Enhanced customer experience by guiding patrons through an extensive beer selection.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Utilized Micros and Smart Tab POS systems for accurate order processing and payment handling.
- Resolved mechanical issues in vintage arcade and pinball machines, ensuring operational continuity.
- Engaged with customers to build rapport and encourage repeat visits to the bar.
Veterinary Technician
Boulevard Veterinary Clinics
01.2019 - 01.2022
- Educated pet owners on post-operative care and preventive health measures.
- Maintained accurate medical records using electronic management systems.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Practiced "Fear Free" restraint techniques
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
Veterinary Technician
Bramer Animal Hospital
01.2013 - 01.2015
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent disease.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Administered medications to animals in treatment and documented changes in condition.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
Veterinary Technician
Animal Ark VCA
01.2011 - 01.2013
- Completed my Veterinary Technician internship.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Learned and adapted quickly to new technology and software applications.
- Assisted with routine veterinary procedures, ensuring animal safety and comfort during examinations.
- Administered medications and vaccinations under supervision, reinforcing knowledge of pharmacology and dosage calculations.
- Gained valuable hands-on experience working alongside skilled veterinary professionals in real-world clinical settings.
- Participated in continuing education opportunities that expanded personal knowledge in various aspects of veterinary medicine.
- Operated and maintained laboratory equipment to ensure optimal performance and safety standards.
Education
Associates - Veterinary Technology
Vet Tech Institute At Fox College
Tinley Park, IL01.2013
Skills
- Customer service focus
- Employee training
- Decision-making
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Interpersonal skills
- Shift leadership
- Conflict resolution
- Attention to detail
- Multitasking and prioritizing
Timeline
Shift Manager/Bartender
Central Park Bar
01.2022 - Current
Veterinary Technician
Boulevard Veterinary Clinics
01.2019 - 01.2022
Bartender
Emporium Arcade Bars
01.2014 - Current
Veterinary Technician
Bramer Animal Hospital
01.2013 - 01.2015
Veterinary Technician
Animal Ark VCA
01.2011 - 01.2013
Associates - Veterinary Technology
Vet Tech Institute At Fox College