Kelly Von Duyke
Fort Walton Beach,FL
Summary
Detail-oriented professional with excellent communication, high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
7
7
years of professional experience
Work History
Cashier/Bartender
Al’s Beach Club
05.2024 - Current
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Medical Receptionist
White Wilson Medical Center
03.2023 - 05.2024
- Field phone inquiries for new and existing patients, manage appointment scheduling, conduct new patient orientations, and manage electronic medical records
- Coordinate with physicians, nurses, and office personnel to enhance patient flow
- Conducted patient scheduling, registration, and data entry for a medical office with over 250+ patients, updated health records, and ensured compliance with HIPAA
- Build and maintain positive relationships with colleagues and supervisors
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to their needs
Scheduling Assistant
Avamere Health Services
03.2019 - 08.2019
- Communicated additions, cancellations and special requests for appointment schedules to appropriate parties
- Answered phones, returning messages to schedule appointments
- Utilized computerized appointment scheduling system and supported updates
- Achieved appointment-setting goals by meeting objectives and metrics
- Coordinated appointments according to established scheduling guidelines
- Located and attached appropriate files to incoming correspondence requiring replies
Server
Applebees
10.2017 - 03.2019
- Teamed with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations
- Delivered customer checks and securely processed credit card or cash payments
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
- Memorized menu to help diners make informed meal choices
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Greeted and accommodated guests, building positive experience from first interaction
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Answered telephones to take reservations or to-go orders
Education
Diploma -
Mountain Range High School
Westminster, CO05.2015
Skills
- Customer Service
- Work Ethic and Integrity
- Time management skills
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
References
- Stephanie Gonzalez, Team Lead, White Wilson Medical Center, Salegria08@gmail.com, (917) 485-5990
- Katelynn Baker, RN, BSN, White Wilson Medical Center, Katelynn_elaine@yahoo.com, (615) 598-3078
- Kathy Yerington, Manager, Avamere Medical Center, Kathyyerington@yahoo.com, (720) 896-1450
Personal Information
Age: 27
Timeline
Cashier/Bartender
Al’s Beach Club
05.2024 - Current
Medical Receptionist
White Wilson Medical Center
03.2023 - 05.2024
Scheduling Assistant
Avamere Health Services
03.2019 - 08.2019
Server
Applebees
10.2017 - 03.2019
Diploma -
Mountain Range High School
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