Kelly Walker

• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
• Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
• Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
• Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
• Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
• Learned specialized behavior approaches to implement behavioral strategies.
• Worked as part of collaborative team to address changing needs of children and families.
• Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
• Kept accurate records by documenting progress and adhering to prescribed behavior plan.
• Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
• Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.

• Managed approximately 30 incoming calls, emails per day from customers for reorders
• Business Development (Following needs)
• Attend bi-weekly inventory count
• Help with mailings catalogs (twice a year)
• Follow up with each customer /clients

• Closely follow up weekly sales orders, samples sent, returns, deliveries,production lead times, and claims
• Update team accordingly
• First go-to person for customers/Sales Rep
• Answer all customer requests (order-related questions, questions about products, lead times, etc...)
• Update customer with status of their orders, back orders, deliveries, samples,and returns
• Communicate about price changes and discontinued collections
• Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
• Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.

• To serve and inspire athletes and outdoor enthusiasts to achieve their best through relentless improvement of everything
• Create world-class customer experience by providing passionate customer service and selling through customer engagement
• Uphold company standards for merchandise presentation of apparel and equipment brands in sporting goods
• Demonstrate ability to genuinely interact with customers to show passion,knowledge, dedication, and commitment in their sport or activity.
• Arranged consistent shelves, bins, and racks at 3-5 locations by following established planograms.
• Maximized profits by analyzing sales data to identify under performing items and implement markdowns or promotions accordingly.
• Managed inventory, ensuring accurate stock levels and timely replenishment for optimal product availability.
• Reduced shrinkage by implementing loss prevention measures and conducting regular audits to identify and address discrepancies in inventory.
• Boosted customer satisfaction by addressing inquiries promptly and providing personalized styling advice.

• Responsibilities same as below job

Same as above

• Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
• Collaborated with store management to develop targeted marketing campaigns that attracted new customers and increased foot traffic.
• Analyzed sales reports to identify trends, adjusting merchandise presentation strategies as needed to maximize revenue potential.
• Conducted regular performance evaluations for team members to identify areas of improvement and establish clear goals for advancement.
• Developed strong relationships with vendors, negotiating competitive pricing and securing timely deliveries of new products.
• Implemented loss prevention strategies to minimize shrinkage, resulting in reduced inventory discrepancies and increased profitability.
• Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
• Improved customer satisfaction by providing superior service and product knowledge to assist customers in making informed decisions.
• Performed cash, card, and check transactions to complete customer purchases.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Managed efficient cash register operations.

• Merchandiser for the Big &Tall
• Responsible for enhancing and building the perception of the Polo Ralph Lauren brand by providing an exceptional customer experience to all patrons
• Serving in a cross-functional capacity by supporting Operations and
• Merchandising
• Directly responsible for the productivity and management of 12 employees within the
• Back of House Operations
• This includes receiving and verifying weekly shipments, processing the contents of each shipment according to company standards and guidelines (approximately 10,000 units weekly), merchandising new products to the sales floor in accordance with company directives, and organization of back stock items within the Back of House
• Challenged to convert shoppers into repeat Ralph Lauren customers by constantly increasing the Units per Transaction (UPT) during each customer interaction
• Responsible for the management of opening and closing tasks, including making decisions and suggestions in the absence of management, resolving issues quickly, accounting tasks, escalating when necessary and balancing competing priorities
• Accountable for processing and priorities corporate initiatives and requests,completing requests as assigned.

• Responsible for the development of children's minds daily
• Prepare and perform safety checks daily to assist in transportation to and from multiple schools in a timely manner
• Responsible for managing, arranging and preparing field trips for summer programs and projects
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
• Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
• Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

• Responsible for the development and productivity of 12 employees
• Motivate daily to perform excellent customer service
• Maintain hours and payroll weekly
• Increased efficiency in daily operations by implementing streamlined processes for tasks such as restocking shelves and managing returns.
• Achieved budgetary goals through diligent expense management, identifying opportunities for cost savings without compromising on quality or customer experience.

• Coached and motivte Assistant Store Manager and all, -Time
• Associates to
• Inspire top performance and exceptional customer experience
• Executed standards in recruiting, hiring, training, guest services, visual merchandising and store operations
• Executed plans to drive key performance indicators to maximize profitability
• Enhanced brand loyalty by empowering my team to create a natural and personable experience for customers
• Acted as partner between customers, sales associates, store leadership and corporate business partners
• Maintained a high level of customer focus and led by example with clear andengaging communication
• Ensured visual directives and standards were maintained
• Consistently remained passionate for teaching associate's product knowledgeand how to apply their learnings to the customer experience
• This dedicationproved to boost employee morale, improve operational efficiency, and increaseboth revenue and profits.

• Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.