Kelly Washington
Baltimore,MD
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Paraeducator, Special Education
Howard County Public Schools
11.2014 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Oversaw class of students in absence of instructor.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Provided individualized reading, writing and math instruction to support student development.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Front Desk Receptionist
VNA of Maryland
05.2014 - 11.2014
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
Special Education Support Staff
Social Service Consultants Ltd
09.2013 - 05.2014
- Reported on student progress, behavior, and social skills to parents.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Helped teacher prepare instructional material and displays.
- Developed and implemented strategies to improve student engagement.
- Cleaned, organized and restocked classrooms for upcoming classes.
Education
Bachelor of Arts - Sociology
University of Maryland Baltimore County
Baltimore, MD05-2007
Skills
- Classroom support
- Data collection
- Nonviolent crisis intervention
- Literacy support
- Collaboration
- IEP implementation
- Behavioral plan management
- Autism and spectrum disorders
- Proficient with [technology]
- Conflict resolution
Timeline
Paraeducator, Special Education
Howard County Public Schools
11.2014 - Current
Front Desk Receptionist
VNA of Maryland
05.2014 - 11.2014
Special Education Support Staff
Social Service Consultants Ltd
09.2013 - 05.2014
Bachelor of Arts - Sociology
University of Maryland Baltimore County
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