Kelly Weaver
Clinton,IA
Summary
Energetic, motivated and goal-oriented individual with an excellent degree of accuracy in all assignments, aggressive self-starter proficient in multi-tasking with an eye toward meeting goals in the most cost effective and efficient manner who is seeking employment with a progressive fast-paced company where there is room and encouragement to grow.
Overview
37
37
years of professional experience
Work History
Branch Manager
Sedona Staffing
Clinton, IA
02.2007 - Current
- Developed and implemented training programs to enhance staff performance and customer service skills.
- Fostered relationships with clients to identify needs, drive sales growth, and improve retention rates.
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Member Service Representative
1st Gateway Credit Union
Clinton, IA
05.2004 - 09.2006
- Assisted members with account inquiries and transactions, ensuring timely and accurate service delivery.
- Educated members on credit union products and services, enhancing overall customer satisfaction.
- Resolved member issues by conducting thorough investigations and providing effective solutions promptly.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Material Planner/Expeditor
Export Packaging Co.
Milan, IL
08.1989 - 01.2001
- Developed and maintained material forecasts to optimize inventory levels.
- Collaborated with suppliers to ensure timely delivery of packaging materials.
- Analyzed production schedules to align material availability with operational needs.
- Implemented process improvements to reduce lead times and enhance efficiency.
- Monitored arrivals and prioritized inbound shipments with transportation department.
- Enhanced supply chain visibility with regular updates on material status, ensuring timely delivery of products to customers.
Education
General Studies
Blackhawk College
Moline, ILHigh School Diploma -
Alleman High School
Rock Island, ILSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Client relationship management
- Strong team-builder
- Cash handling
Timeline
Branch Manager
Sedona Staffing
02.2007 - Current
Member Service Representative
1st Gateway Credit Union
05.2004 - 09.2006
Material Planner/Expeditor
Export Packaging Co.
08.1989 - 01.2001
General Studies
Blackhawk College
High School Diploma -
Alleman High School