Kelly Webster
Spanaway
Summary
Dynamic Quality Technician with a proven track record at Serta Simmons Bedding, skilled in in-process inspection and continuous improvement. Successfully reduced defect rates through strategic problem-solving and team leadership. Adept at building relationships and motivating teams to achieve operational excellence while maintaining compliance with industry standards.
Overview
8
8
years of professional experience
Work History
Quality Technician
Serta Simmons Bedding
02.2024 - Current
- Sampled materials and products to conduct in-depth measurements and tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
- Ensured traceability of all components through proper labeling, storage, and tracking methods, ultimately reducing misplaced items or mix-ups during production phases.
Coiler
Serta Simmons Bedding
03.2021 - 02.2024
- Demonstrated adaptability and resilience in a fast-paced manufacturing environment, readily adjusting to changes in production schedules and adapting to new processes as needed.
- Assisted in troubleshooting mechanical issues with coiler machines, collaborating with maintenance personnel to quickly resolve problems.
- Reduced waste material by effectively managing inventory levels of wire spools, ensuring timely replenishment when needed.
- Promoted continuous improvement within the team by actively participating in process improvement meetings and offering suggestions based on industry best practices.
- Maximized machine performance through diligent monitoring of operating parameters, making necessary adjustments as required.
- Increased efficiency by maintaining clean and organized workstations, promptly removing leftover materials and debris.
Production Associate
Serta Simmons Bedding
09.2020 - 03.2021
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Prepared materials for assembly work to keep workflows running smoothly.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Followed safety procedures and guidelines to maintain safe working environments.
Customer Service Lead
Bed Bath & Beyond
08.2019 - 06.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Receiving Lead
Bed Bath & Beyond
06.2017 - 06.2020
- Trained new team members on company procedures, ensuring quick integration and productivity.
- Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
- Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
- Enhanced warehouse efficiency by implementing new receiving processes and procedures.
- Implemented safety protocols within the receiving area, reducing workplace accidents and injuries.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Verified documentation and condition of freight to assure quality standards were achieved.
Education
Bachelor of Arts - Business Management
DeVry University
Lisle, IL11-2025
High School Diploma -
Challenger Secondary School
Spanaway,WA06-2013
Skills
- In-process inspection
- Quality training
- Visual inspection
- Relationship building
- Conflict resolution
- Strategic planning
- Motivating teams
- Influencing others
- Continuous improvements
- Process improvement
- Team building
- Team leadership
Timeline
Quality Technician
Serta Simmons Bedding
02.2024 - Current
Coiler
Serta Simmons Bedding
03.2021 - 02.2024
Production Associate
Serta Simmons Bedding
09.2020 - 03.2021
Customer Service Lead
Bed Bath & Beyond
08.2019 - 06.2020
Receiving Lead
Bed Bath & Beyond
06.2017 - 06.2020
Bachelor of Arts - Business Management
DeVry University
High School Diploma -
Challenger Secondary School
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