Kelly Weed

• Managed Private and Public Sector relationships, specifically within Federal accounts, ensuring high-touch engagement and successful customer journeys.
• Increased Net Revenue Retention by 20% within a $1.5 million book of business by providing value-driven customer experiences and driving adoption.
• Reduced churn rates by identifying at-risk customers and implementing targeted retention strategies.
• Delivered detailed reports on account progress/health allowing management to make informed decisions about resource allocation.
• Identified growth, upsell, and cross-sell opportunities, increasing revenue while aligning solutions with customer needs.
• Analyzed customer usage data and account health trends, identifying at-risk accounts and executing targeted retention strategies to reduce churn.
• Negotiated contract renewals, pricing adjustments, and past-due payments, successfully driving increased retention rates and revenue growth...

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• Recognized as top performer, consistently meeting or exceeding key performance metrics for customer success and retention.
• Developed and implemented the standard best practices for managing the client lifecycle records, now used as the foundation for Customer Success and Relationship Management strategies.
• Met client deliverable deadlines consistently, ensuring timely and accurate execution of customer commitments, contract obligations, and service expectations
• Led collaboration efforts with internal teams to address service issues and resolve escalations.
• Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
• Analyzed usage data to identify trends, anticipate challenges, and proactively address potential issues before they escalated.
• Managed a portfolio of Private and Public Sector accounts, ensuring timely issue resolution and consistent communication with stakeholders.

• Achieved the school’s first profitable year by expanding revenue streams and driving a 30% increase in sales year-over-year..
• Implemented cost-saving measures while preserving high-quality standards in both food preparation and presentation.
• Successfully navigated complex regulatory environments, ensuring full compliance with all relevant health and safety standards as well as local, state, and federal laws governing foodservice operations.
• Consistently met budgetary targets by monitoring expenses and implementing effective cost control measures across all areas of operation.
• Increased staff efficiency through comprehensive training programs and performance evaluations.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term retention.