Kelly Welker
Smyrna,TN
Summary
Highly organized pharmacy technician with over 20 years of experience including hospital, correctional mail order/warehouse, retail and independent community pharmacy settings. Expertise in budgeting and inventory management. Skilled in automated dispensing and unit dose packaging and maintaining organized pharmacy operations to ensure timely delivery of patient medications.
Overview
2027
2027
years of professional experience
Work History
CPhT
Rolling Hills Hospital
Franklin, TN
08.2016 - Current
- Manage daily replenishment of automated dispensing system (Omnicell) for 130 bed psychiatric hospital.
- Daily unit dose packaging of medications using Pak-EDGE UD barcode labeling software.
- Manage inventories, rotate stock, remove expired, or damaged drug products and resolve discrepancies in drug counts.
- Support pharmacy operations by answering phone calls and directing queries appropriately.
- Ensure compliance with pharmacy regulations and safety protocols consistently.
- Trained new pharmacy technicians on operational procedures and best practices.
- Deliver STAT, patient specific medications and crash cart replacements on schedule.
- Maintain cleanliness and organization of the pharmacy workspace consistently.
CPhT
Genoa, a QoL Healthcare
Murfreesboro, Tennessee
2014 - 2016
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Answered telephones to respond to questions or requests.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Participated in prescription pharmaceutical inventory audits.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Assisted patients with receiving medications on our NRX/Hardship Assistance Program.
- Filled multidose medication Dispill blister packs for patients.
CPhT
Maxor National Pharmacy Services LLC
Franklin, TN
2011 - 2014
- Coordinated specialty service for correctional clients by providing 30-day supply of chronic care medications upon release, managing patient faxes, entering information into system, and preparing prescriptions for shipment to facilities.
- Received and processed emergency boxes from facilities, replenishing outdated drugs and returning checked boxes to ensure compliance with pharmaceutical standards.
- Executed quality control scanning of drugs, sorted products by facility, and prepared packing lists and orders for efficient shipment to facilities.
Pharmacy Technician
Bradley Drugs
Nashville, TN
1996 - 1999
- Filled prescriptions accurately and efficiently for diverse customer needs.
- Managed inventory levels and organized storage of pharmaceutical products.
- Provided exceptional customer service by answering inquiries and resolving issues.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Restocked shelves with new supplies of medications as needed.
- Received payment from customers and processed credit card transactions when necessary.
Clerical/Receptionist
Spurlock & Carter
Nashville, TN
1994 - 1996
- Attending customers in person and via telephone and assisting them to the proper department as well as keeping detailed phone messages.
- Performing basic customer service practices.
- Organizing appointments between employees and clients.
- Assisting customers with product orders.
- Performing general secretarial duties including filing, faxing and mailing.
Pharmacy Technician
Medicine Shoppe
Nashville, TN
1992 - 1994
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Pharmacy Technician
Walgreens
Nashville, Tennessee
1990 - 1992
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Interpreted and processed medication orders under supervision of pharmacist.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Operated cash registers to accept payments from customers.
Education
Some College (No Degree) - Certified Nursing Assistant
Adams Place CNA Training Program
Murfreesboro, TN01-2013
CPhT - Certified Technician
Columbia State Community College
Columbia, TN 08.2011 - 08.2011
High School Diploma -
Hillwood Comprehensive High School
Nashville, TN01-1987
Skills
- Inventory management
- Budgeting
- Automated dispensing
- Unit dose packaging
- Quality control
- Organization and time management
- Staff training
- Prescription processing
Timeline
CPhT
Rolling Hills Hospital
08.2016 - Current
CPhT - Certified Technician
Columbia State Community College
08.2011 - 08.2011
CPhT
Genoa, a QoL Healthcare
2014 - 2016
CPhT
Maxor National Pharmacy Services LLC
2011 - 2014
Pharmacy Technician
Bradley Drugs
1996 - 1999
Clerical/Receptionist
Spurlock & Carter
1994 - 1996
Pharmacy Technician
Medicine Shoppe
1992 - 1994
Pharmacy Technician
Walgreens
1990 - 1992
Some College (No Degree) - Certified Nursing Assistant
Adams Place CNA Training Program
High School Diploma -
Hillwood Comprehensive High School