Kelly Wells
Chesterfield,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
Hobby Lobby
Chesterfield, VA
09.2025 - 01.2026
- Assisted customers with product inquiries and store navigation.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays throughout the store.
- Provided exceptional customer service to enhance shopping experience.
- Handled returns and exchanges in accordance with store policies.
- Collaborated with team members to ensure product availability.
- Resolved customer complaints promptly and professionally.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Representative
Wawa
Chesterfield, NV
09.2024 - 03.2025
- Assisted customers with product inquiries and store navigation.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays throughout the store.
Delivery Driver
DoorDash, uber eats, etc
Chesterfield, VA
08.2019 - 08.2024
- Delivered food orders efficiently to diverse locations using GPS navigation.
- Maintained vehicle cleanliness and ensured proper maintenance for safe driving.
- Communicated with customers to confirm order details and address concerns promptly.
- Followed safety protocols while handling food items during transportation.
- Managed time effectively to meet tight delivery schedules consistently.
- Used mobile apps for tracking deliveries and managing routes effectively.
- Provided excellent customer service to enhance overall delivery experience.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
Education
Bachelor of Arts - English Literature
University of Virginia
Charlottesville, VA 09.1984 - 06.1992
Skills
- Point-of-sale systems
- Customer relationship management
- Product knowledge
- Transaction processing
- Time management
- Delivery coordination
- Upselling techniques
- Effective communication
- Problem solving
- Team collaboration
- Relationship building
- Assertiveness
- Decision-making
- Research
- Money handling
- Credit card payment processing
- Strong teamwork
- Product sales
- Microsoft outlook
- Verbal and written communication
- High-energy attitude
- Empathy and patience
- Refunds processing
- Retail sales customer service
- 10-key
- Service upselling
Timeline
Customer Service Representative
Hobby Lobby
09.2025 - 01.2026
Customer Service Representative
Wawa
09.2024 - 03.2025
Delivery Driver
DoorDash, uber eats, etc
08.2019 - 08.2024
Bachelor of Arts - English Literature
University of Virginia
09.1984 - 06.1992