Kelly Werder
Westfield,NJ
Summary
An energetic, personable, and friendly individual with a background in providing top-tier service to clients. Ensured memorable experience through exceptional attention to detail and personalized service. Demonstrated strong communication skills and ability to anticipate and fulfill client needs efficiently.
Overview
33
33
years of professional experience
Work History
VIP Server Premium Services
Legends Hospitality LLC at PNC Bank Arts Center
05.2021 - Current
- Seasonal part time position
- Provide exceptional service to high-profile clientele, cultivating warm relationships with guests and season ticket holders.
- Develop rapports with regular guests through friendly conversation and tailored service approaches, fostering loyalty among guests.
- Contribute to improved team communication by actively participating in pre-shift meetings and sharing relevant updates or concerns with colleagues.
- Utilize strong multitasking abilities to manage multiple guests simultaneously while maintaining excellent service levels.
- Support training initiatives for new hires by serving as an experienced mentor, sharing best practices and tips for success in the role.
- Handle guest complaints professionally and quickly resolved issues, maintaining a positive atmosphere for all guests.
- Display excellent team coordination by frequently assisting other servers when needed to ensure guest satisfaction and prompt service.
- Demonstrate flexibility in scheduling availability during peak periods or special events when additional coverage as needed, supporting overall team success.
- Serve food and beverages promptly with focused attention to guest needs.
- Resolve customer complaints promptly and professionally to maintain positive reputation.
- Check guests identification before serving alcoholic beverages and adhere to alcohol policy
- Complete transactions on point of sale system
Beertender
Delaware North Sportservice at MetLife Stadium
10.2019 - Current
- Seasonal part time position
- Welcome guests to the stadium and take their alcohol beverage orders during football games, concerts and other sporting events
- Set positive tone for entire stadium experience as first point of contact for incoming guests.
- Develop rapport with season ticket holders and guests, fostering a friendly and loyal clientele base.
- Demonstrate adaptability during high volume periods, maintaining composure under pressure.
- Serve high customer volumes during football games, concerts and special events.
- Engage guests through product knowledge sharing, sparking interest in new offerings.
- Educate guests on various beer styles, enhancing their appreciation and enjoyment.
- Facilitate teamwork among colleagues through effective communication strategies.
- Assist in inventory management, ensuring adequate stock levels for smooth operations.
- Ensure timely completion of opening or closing tasks based on assigned shifts.
- Follow alcohol awareness procedures for preventing excessive guest intoxication.
- Adhere to state laws regarding alcoholic beverage services and customer regulations.
- Keep bar presentable and well-stocked to meet customer needs.
- Perform opening and closing duties, completing sales reports, and taking inventory.
- Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsell menu items to customers, driving up per sale revenues and maximizing profits.
- Keep operations in compliance with company, safety and legal requirements.
Server/Cashier/Catering Attendant
Legends Hospitality LLC at Monmouth Park Racetrack
07.2020 - 04.2023
- Worked in the role of server in premium dining services to guests during horse racing
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adhered to alcohol compliance regulations
- Counted and reconciled inventory at the beginning and end of shift
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Supported team members with efficient communication, fostering a positive working environment in high-pressure situations.
- Set up attractive buffet displays, adhering to company guidelines and quality standards.
- Maintained a clean and organized serving area for optimal efficiency during events.
- Collaborated with kitchen staff to ensure accurate and timely preparation of catering orders.
- Delivered superior customer service by attending to guests'' needs promptly and courteously.
Delivery Driver
Just Farmed
10.2020 - 12.2020
- Delivered fresh farm produce to homes
- Improved delivery accuracy by diligently checking orders before departure.
- Loaded vehicle and properly secured items to prevent damage for deliveries.
- Followed oral, and written instructions and used GPS technology to make deliveries.
- Navigated local streets to ensure timely delivery of goods.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Teacher's Assistant/Infant & Tot Caregiver
Here We Grow Child Development Center
03.2019 - 11.2020
- Caregiver to infants and tots
- Provided a warm and loving environment and personal touch to children
- Bottle and spoon-fed, taught children to self-feed
- Diaper changed, documented child's day in chart, follow parental and state guidelines
- Provided support to the lead teacher in the preschool classes.
- Interacted with the children in songs, activities, and outdoor play
- Provided stimulation and fun as well as comforting children
- Encouraged student participation to boost confidence and self-expression.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
Cashier/Alcohol Concessions
Legends Hospitality LLC at PNC Bank Arts Center
04.2019 - 09.2019
- Provided excellent customer service to all guests
- Interacts on a personal level during each transaction
- Maintained excellent rapport with coworkers and management
- Enjoyed working as a team
- Adhered to alcohol compliance regulations
- Assisted with customer inquiries
- Counted cash drawer and reconciled at end of shift
- Stocked merchandise
- Counted inventory
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Assistant Activities Coordinator
Erickson Living® at Lantern Hill
01.2017 - 10.2017
- Stimulated the physical, intellectual, social, spiritual, and emotional well-being of the residents residing in Continuing Care and Assisted Living
- Worked with residents who had dementia and Alzheimer's disease
- Provided therapeutic and recreational activities to meet the daily need and interests of the residents
- Developed relationships with the residents and their families using a consistent caregiver approach
- Gained firsthand knowledge about the residents' values, needs, preferences, and life history
- Planned and orchestrated entertainment and activities
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
- Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
- Tailored activity schedules to accommodate residents with limited mobility, ensuring inclusive participation.
- Enhanced residents' cognitive skills with specially designed brain games and puzzles.
- Fostered positive, energetic environment, leading to increased participation in group events.
- Enhanced residents' social engagement by organizing and leading daily recreational activities.
- Improved patient well-being with tailored therapeutic activities based on individual health profiles.
- Sourced new entertainment options, diversifying activities calendar to maintain high interest levels.
- Transported and escorted program participants to and from activities and on field trips.
Admissions Coordinator
Westfield Center Genesis ElderCare
03.2002 - 11.2002
- Worked closely with hospital and social workers to coordinate either a sub-acute admission or long term placement
- Familiarized the staff with incoming patients background
- Answered all department phone calls regarding admissions, scheduling appointments, and handling patient inquiries.
- Provided guided tours of the facility to family members of prospective patients or residents
- Conducted face to face admission meeting with family members that included gathering all financial data, Power of Attorney and Advanced Directive documents
- Verified and certified admission with insurance providers
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Achieved smoother transitions for patients transferring between different levels of care within the facility through effective communication with nursing staff, physicians, therapists, and other key personnel involved in direct patient care.
- Collaborated with multidisciplinary team members to ensure seamless coordination of all aspects of patient care from admission to discharge.
- Contributed to positive work environment by fostering strong relationships among colleagues within the Admissions Department as well as other departments throughout the facility.
- Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
- Supported facility-wide infection control initiatives by ensuring that proper procedures were followed during the admissions process to reduce potential risks for patients and staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
Employee Benefits Specialist
Winged Keel Group
05.2001 - 09.2001
- Provided support in the design and administration of disability insurance benefits for large corporate clients in the financial industry
- Prepared and processed enrollment packages to clients
- Liaison between client and insurance providers
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Evaluated new benefits options to ensure competitiveness and alignment with employee needs.
Employee Benefits Specialist
The Kooper Group
10.1997 - 03.2001
- Responsible for managing and retaining a client base of over 100 accounts
- Acted as a critical intermediary between clients and insurance companies
- Increased client retention by developing personalized relationship strategies
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
- Delivered compelling product demonstrations, clearly articulating features and benefits tailored to each prospect's business needs.
- Facilitated resolution of client issues by acting as liaison between customer service and technical teams.
- Fostered long-lasting relationships with major clients to secure repeat business and referrals.
- Enhanced client satisfaction, conducting thorough needs assessments and delivering tailored solutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Managed annual open enrollment process, ensuring timely and accurate updates to employee records.
- Developed strong relationships with insurance carriers for improved service levels and issue resolution.
- Reduced company healthcare costs with strategic benefits plan design and negotiation.
- Led training sessions on various aspects of the organization''s benefit offerings for both managers and employees.
- Enhanced employee satisfaction by developing and implementing comprehensive benefits programs.
- Maximized employee understanding of benefits offerings through effective communication initiatives.
- Assisted employees with complex benefits issues, resolving concerns in a professional manner.
- Worked closely with brokers and consultants on renewals and evaluations of current benefit plan designs.
- Analyzed claims data to identify areas of potential cost savings within the organization''s insurance plans.
- Provided ongoing support for employees during life events such as maternity leave, medical, dental or disability claims,
- Collaborated with HR team to onboard new employees, providing thorough orientation on available benefits options.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Checked employees' benefits enrollment for accuracy and input all data into computer system.
Insurance Coordinator
MetLife
10.1996 - 10.1997
- Evaluated and analyzed proposal requests
- Collected and reviewed census data
- Quoted dental, long term disability, and life and AD&D proposals
- Reviewed and calculated rates to compare current vs projected
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Facilitated knowledge-sharing sessions on emerging insurance trends, keeping team informed and proactive.
- Negotiated with insurance carriers to secure competitive rates for clients, enhancing customer satisfaction.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
Broker Liaison
NatWest Home Mortgage
07.1995 - 08.1996
- Monitored loans in process
- Extensive telephone contact with brokers and customers
- Responsible for investigating, analyzing, computing, and compiling verified documents necessary for final mortgage determination by underwriters
- Ensured compliance with regulatory requirements through meticulous documentation and ongoing monitoring of underwriting activities.
- Supported senior underwriters by conducting in-depth research on potential risks associated with complex accounts.
- Enhanced underwriting efficiency by streamlining processes, reducing turnaround times and improving communication between departments.
- Provided exceptional customer service to agents and brokers by promptly addressing inquiries and resolving issues.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Contacted borrowers to gather additional information to make appropriate lending decisions.
- Collaborated with other professionals to develop innovative underwriting solutions.
Practice Manager
Bruce R. Rosenblum, M.D.
02.1992 - 08.1994
- Practice Manager for an extremely busy and successful neurosurgical practice
- Managed all administrative activity
- Scheduled surgeries, procedures and daily patient appointments
- Submitted and processed all insurance claims and patient billing
- Followed up with insurance providers regarding claim resolution and payment
- Coordinated lectures and seminars given by the doctor
- Extensive daily contact with hospitals, patients and medical professionals
- Practice Manager for an extremely busy and successful neurosurgical practice
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Coordinated with physician to optimize appointment schedules and maximize daily patient flow.
- Created and implemented organizational policies and procedures.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Collaborated with healthcare providers to ensure proper coding and documentation.
- Processed medical claims and verified patient information for accuracy.
- Handled denials and appealed decisions on behalf of patients.
- Reviewed insurance policies and explained coverage options to patients.
- Consistently exceeded performance benchmarks, processing a high volume of claims accurately within designated timeframes.
- Reduced claim denials by verifying patient eligibility and coverage details prior to submission.
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
- Improved cash flow by promptly following up on unpaid claims and resolving billing discrepancies.
- Increased patient satisfaction by efficiently processing insurance claims and addressing inquiries.
- Contributed to positive relationships with insurance companies through consistent follow-up and prompt issue resolution.
- Conducted thorough reviews of denied claims, identifying errors or missing information before resubmitting corrections for payment approval.
- Researched and resolved complex medical claims issues to support timely processing.
- Verified patient insurance coverage and benefits for medical claims.
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Responded to correspondence from insurance companies.
- Followed up on denied claims to verify timely patient payment and resolution.
Education
High School Diploma -
Lakewood High School
Lakewood, NJSkills
- Customer Service Expertise
- Client Engagement
- Patient Appointment Coordination
- Clinical Coding Knowledge
- Insurance Eligibility Verification
- Medical Claims Processing
Timeline
VIP Server Premium Services
Legends Hospitality LLC at PNC Bank Arts Center
05.2021 - Current
Delivery Driver
Just Farmed
10.2020 - 12.2020
Server/Cashier/Catering Attendant
Legends Hospitality LLC at Monmouth Park Racetrack
07.2020 - 04.2023
Beertender
Delaware North Sportservice at MetLife Stadium
10.2019 - Current
Cashier/Alcohol Concessions
Legends Hospitality LLC at PNC Bank Arts Center
04.2019 - 09.2019
Teacher's Assistant/Infant & Tot Caregiver
Here We Grow Child Development Center
03.2019 - 11.2020
Assistant Activities Coordinator
Erickson Living® at Lantern Hill
01.2017 - 10.2017
Admissions Coordinator
Westfield Center Genesis ElderCare
03.2002 - 11.2002
Employee Benefits Specialist
Winged Keel Group
05.2001 - 09.2001
Employee Benefits Specialist
The Kooper Group
10.1997 - 03.2001
Insurance Coordinator
MetLife
10.1996 - 10.1997
Broker Liaison
NatWest Home Mortgage
07.1995 - 08.1996
Practice Manager
Bruce R. Rosenblum, M.D.
02.1992 - 08.1994
High School Diploma -
Lakewood High School
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