Kelly Williams
Tonawanda,NY
Summary
Accomplished leader with a proven track record at Frito Lay NA, enhancing operational efficiency and employee productivity through expert leadership and technical knowledge. Skilled in budget administration and emergency preparedness, consistently achieving and surpassing goals with innovative cost-reduction methods and fostering a culture of safety and teamwork.
Overview
39
39
years of professional experience
Work History
Facility Manager Operations
Frito Lay NA
Williamsville, NY
10.2021 - Current
- Supervised staff of 30+ in day-to-day activities, including schedules
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Coordinated maintenance activities, including preventative maintenance programs and emergency repairs
- Developed and implemented policies and procedures to maximize efficiency of facility operations
- Championed culture of safety and well-being by promoting responsible practices and accident prevention
District Manager
Frito Lay NA
Williamsville, NY
04.2016 - 10.2021
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Needed to move back t WNY for family health reasons
- Successfully acclimated back into District Manager role while using my Zone Business Manager experience and knowledge to better the business
Zone Business Manager
Frito Lay NA
Syracuse, NY
06.2013 - 04.2016
- Increased overall team productivity by fostering a positive work environment and providing effective leadership
- 2 Distribution Centers /10 Bin locations - 928 Mile Zone
- 200+ employees
- Provided leadership in the development of policies, procedures, processes, systems and controls
- Successfully managed multiple projects simultaneously within budget constraints
- Developed and monitored budgets to ensure financial stability
- Interpreted, communicated, and implemented company policies and procedures to employees
District Manager
Frito Lay NA
Williamsville, NY
06.2008 - 06.2013
- Managed multiple types of routes - Small Format and Large Format stores
- Established positive relationships with store managers
- Collaborated with senior management to set and achieve district goals.
- Identified issues that could potentially affect customer service or profitability in any of the stores within the district
- Maintained up-to-date records of employee performance evaluations for all personnel assigned to locations under my supervision
- Managed sales team to consistently achieve growth and hit sales goals
- Developed sales team through motivation,counseling and product knowledge education
Route Sales Specialist
Frito Lay NA
Williamsville, NY
02.2007 - 06.2008
- Resolved customer complaints professionally and efficiently, ensuring lasting positive relationships.
- Ensured that all products were stored safely and securely during transport
- Organized product displays at retail locations to maximize visibility and sales potential
- Demonstrated excellent customer service skills while managing a large route of accounts
- Trained new drivers on safe driving practices, loading and unloading procedures, and route management .
- DOT Trainer
Route Sales Representative
Frito Lay NA
Williamsville, NY
07.2004 - 02.2007
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
Store Manager
Lutz Brothers Mobil
West Seneca, NY
01.2000 - 07.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Exxon Mobil
Tonawanda, NY
01.1986 - 01.2000
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Worked at various locations in Western New York and Rochester
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor of Arts - Consumer And Family Economics
SUNY Buffalo State
Buffalo, NYSkills
- Leadership and supervision
- Planning and scheduling
- Cost-reduction methods
- Building Maintenance
- Budget Administration
- Employee Hiring
- Technical knowledge
- Emergency Preparedness
- Waste Management
Timeline
Facility Manager Operations
Frito Lay NA
10.2021 - Current
District Manager
Frito Lay NA
04.2016 - 10.2021
Zone Business Manager
Frito Lay NA
06.2013 - 04.2016
District Manager
Frito Lay NA
06.2008 - 06.2013
Route Sales Specialist
Frito Lay NA
02.2007 - 06.2008
Route Sales Representative
Frito Lay NA
07.2004 - 02.2007
Store Manager
Lutz Brothers Mobil
01.2000 - 07.2004
Store Manager
Exxon Mobil
01.1986 - 01.2000
Bachelor of Arts - Consumer And Family Economics
SUNY Buffalo State