Kelly Witman

• Communicate with customers while gathering background information, medical history and prescription history.
• Actively answer customer calls/ contacting customers.
• Collecting/processing copayments, deductibles and other types of payments.

•Filling prescriptions accurately and in a timely manner.

•Data entering incoming prescriptions while ensuring that all information from the script matches auxiliary label.

•Initiates prior authorizations for medications which aren't covered through insurances.
•Manage inventory, rotating out dates.

•HIPAA certified.

• Responsible for patient work-ups, which entails collecting the patients’ medical and ocular history as well as their visual acuity.
• Training contact lens insertion and removal.
• Performs visual field testing.
• Captures OCT and Fundus photos.
• Responsible for ordering contacts through Cooper vision and ABB Optical Group.
• Performs auto-refraction, corneal pachymetry and corneal topography.
• Assists with front desk duties including patient check in, scheduling appointments, verifying insurances, pulling and filing charts, answering phones and performing end of day closing tasks.

• Collaborate with new hires to orient them to the organization, helping to explain regulations and
workflows daily.
• Answer customer service requests to certify total satisfaction.
• Receive orders and coordinate with fellow employees meeting the needs of the organization.
• Responsible for cash handling procedures such as customer transactions.
• Outlined shift duties performing tasks in a detail-oriented manner.
• Ensure individual tasks with corporation policies and procedures exemplifying interpersonal and intrapersonal skills.