Kelly Witzel
Castle Rock,CO
Summary
Results-driven and detail-oriented professional with extensive experience in logistics, business operations management, and customer service. Demonstrates expertise in strategic planning, operational efficiency, and cross-functional communication. Proven ability to drive continuous improvement initiatives, optimize workflows, and deliver exceptional results. Adept at building strong relationships, negotiating effectively, and ensuring compliance with legal and regulatory standards. Seeking to leverage comprehensive skills and experience to contribute effectively to a dynamic and challenging environment.
Overview
10
10
years of professional experience
Work History
Restoration Specialist
Ameripro Roofing
08.2024 - 12.2024
Construction Driver
Brannan Sand & Gravel
04.2020 - 01.2024
- Operated a concrete mixer truck to transport ready-mix concrete from the batch plant to construction sites
- Verified the correct type and amount of concrete is loaded into the mixer truck based on job requirements
- Conducted pre-trip and post-trip inspections of the mixer truck to ensure it was in safe working condition
- Safely drove the mixer truck to construction sites, following all traffic laws and safety regulations
- Communicated with dispatchers, construction site personnel, and batch plant operators to coordinate delivery schedules
- Provided excellent customer service by addressing customer inquiries and ensuring timely and accurate delivery
- Maneuvered the mixer truck into position at the construction site to safely discharged concrete
- Maintained cleanliness of the mixer truck, including regular washing and removal of hardened concrete buildup
- Monitored concrete slump and consistency during delivery to ensure quality standards were met
- Operated controls to mix and discharge concrete as needed, adjusting based on site conditions and specifications
- Adhered to all safety protocols and procedures to prevent accidents and ensure the safety of self and others
- Completed delivery tickets and other required paperwork accurately and promptly
- Assisted with other tasks at the construction site as needed, such as helping with pouring
Auto Sales Consultant
Kuni Honda
01.2015 - 03.2020
- Interacted with customers daily, greeting them and understanding their specific car-buying needs
- Demonstrated in-depth product knowledge by explaining features, specifications, and benefits of vehicle models
- Conducted vehicle demonstrations and facilitated test drives to showcase vehicle performance and features
- Negotiated sales terms, including pricing, financing options, trade-ins, and promotional offers, overcoming customer objections and provided persuasive arguments to successfully close sales
- Assisted customers with paperwork and documentation, ensuring accuracy and compliance with legal requirements
- Followed up with customers post-sale to ensure satisfaction and address any concerns or issues
- Developed leads through networking, referrals, and other prospecting techniques to generate new business
- Built and maintained strong relationships with customers to encourage repeat business and referrals
- Stayed informed about industry trends, new vehicle models, and competitor offerings to better serve customers
Education
Bachelor of Art - Business Management
Fort Lewis College
Durango, COSkills
- Transportation & Logistics Management
- Inventory Management
- Safety & Compliance
- Continuous Improvement
- Customer Service
- Innovation
- Warehouse Management Systems
- Strategic Problem-Solving
- Time Management
- Cross-functional Communication
- Sales & Negotiation
- Documentation
- Relationship Building
- Adaptability
Awards
- Top Pros Award, Kuni Honda, Awarded for achieving high customer service index (CSI) while selling 175+ vehicles over a one-year period
- Silver Level Sales Award, Kuni Honda, Awarded for achieving high customer service index (CSI) while selling 130+ vehicles over a one-year period
Timeline
Restoration Specialist
Ameripro Roofing
08.2024 - 12.2024
Construction Driver
Brannan Sand & Gravel
04.2020 - 01.2024
Auto Sales Consultant
Kuni Honda
01.2015 - 03.2020
Bachelor of Art - Business Management
Fort Lewis College
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