Kelly Womack
Chicago,IL
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Customer Service and working in high paced environments.
Overview
13
13
years of professional experience
Work History
Logistics Support Agent
Fuel Transport
12.2022 - 06.2023
- Provided high volume telephone support for customers, independent contractors, and internal departments
- Created and maintained up-to-date customer records, ensuring accuracy and consistency in customer service
- Analyzed customer service metrics to identify trends and areas for improvement
- Adhered to customer service standards and corporate policies to ensure customer satisfaction
- Communicated with customers and carriers to ensure safety via in transit of loads
Business Specialist/Assistant Store Manger
Dollar General
12.2017 - 08.2022
- Analyzed store performance trends and created action plans to improve store operations
- Maximized store space and visibility through effective store layout and design
- Developed and implemented an efficient filing system to track and store documents, resulting in improved organization and retrieval of documents
- Performed all functions of the Field Specialist position
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Field Specialist
Family Dollar
09.2010 - 12.2017
- Worked directly aside the Performance Manager
- Followed safety procedures to avoid injuries in field.
- Assisted with Door to Shelf functions, staffing audits, inventory preparation
- Assisted with all projects and duties as assigned by District Manager and Area Operations Manager
- Established positive customer relationships by providing punctual, cost-effective solutions.
Education
Phlebotomist/Dialysis Technician (Certified -
Midwestern Career College
Blue Island, IL2016
Diploma - Computer And Information Sciences
Bogan Computer Technical High School
Chicago, IL06.2008
Skills
- Microsoft Office
- Verbal and written communication
- Customer Service
- Organizational skills
- Time management
- Able to function in high paced environments
- Ability to perform multiple duties
- High volume calls
- Experienced in usage of multiple screens
- Special Projects
- Interviewing and Hiring
- Customer Experience
References available upon request
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Timeline
Logistics Support Agent
Fuel Transport
12.2022 - 06.2023
Business Specialist/Assistant Store Manger
Dollar General
12.2017 - 08.2022
Field Specialist
Family Dollar
09.2010 - 12.2017
Phlebotomist/Dialysis Technician (Certified -
Midwestern Career College
Diploma - Computer And Information Sciences
Bogan Computer Technical High School
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