Kelly York
Preston Trail Community Church
McKinney,TX
17
years of professional experience
Dynamic and dependable professional with extensive experience in customer service, student coordination, coaching, and community engagement. Proven ability to lead teams, organize impactful programs and events, and manage daily operations while fostering positive relationships with students, families, clients, and community members. Recognized for exceptional organizational skills, a collaborative mindset, adaptability, and a steadfast commitment to serving others. Passionate about creating supportive environments that empower individuals and enhance community connections.
Work History
Student Coordinator
1 Year- Coordinated student programs, activities, and volunteers, ensuring smooth daily operations and engagement.
- Built strong, long-term relationships with students, parents, volunteers, and staff.
- Recruited, trained, coached, and supported volunteer team members.
- Led team in fostering a positive, collaborative environment that encouraged student participation and development.
- Communicated schedules, expectations, and program information clearly to students, families, and volunteers.
- Mentored students and volunteers and helped develop their confidence and leadership abilities.
- Collaborated with staff and volunteers to plan and execute programs, events, and group activities.
- Addressed student and family needs with professionalism and consistent follow-through, enhancing support and satisfaction.
- Lead Volunteer Coach & Small Group Leader | 2010–2024
Customer Service Account Representative
4 Years- Managed customer accounts as primary contact, ensuring timely resolution of client needs.
- Built strong customer relationships through responsive, professional communication, enhancing satisfaction.
- Assisted customers with questions, concerns, orders, and account-related needs.
- Coordinated with internal teams to resolve customer issues, facilitating effective solutions and follow-through.
- Managed multiple customer requests and priorities while maintaining a high level of service.
- Used communication, organization, and problem-solving skills to create positive customer experiences.
- Developed an understanding of customer needs and worked to provide practical solutions.
Volunteer
2 Years- Volunteered to support children and families involved in the court system.
- Served as a volunteer supporting children and families involved in the court system.
- Established trusting relationships with children and families while upholding professionalism and confidentiality.
- Demonstrated compassion, reliability, communication skills, and commitment to community service.
Education
High School Diploma
Skills
Process Improvement
Project & Program Coordination
Customer Training & Onboarding
Account Management
Sales & Business Development
Customer Success & Customer Service
Client support
Team Leadership & Coaching
Team management
Relationship Management
Organization & Time Management
Analytical thinking
Training and coaching
Effective communication skills
Communication
Timeline
Student Coordinator
Preston Trail Community Church
01.2024 - 01.2025Read More
Customer Service Account Representative
Sure Shot Media
01.2020 - 01.2024Read More
Volunteer
CASA
01.2008 - 01.2010Read More
Port St. Lucie High School
High School Diploma
Read More