Kelly Zebari
Macomb,MI
Summary
Dynamic professional with extensive experience in office management and customer service, notably at ABC Construction. Proven ability in document preparation and appointment coordination, enhancing operational efficiency. Strong leadership skills demonstrated through staff training and mentoring, coupled with a commitment to exceptional service and organization.
Overview
6
6
years of professional experience
Work History
Secretary
ABC Construction
Sterling Heights, MI
05.2024 - 09.2025
- Oversaw scheduling of meetings and appointments to enhance office efficiency.
- Facilitated document preparation and filing to ensure efficient information retrieval.
- Delivered front desk support by greeting visitors and managing phone inquiries with professionalism.
- Provided front desk support by greeting visitors and managing phone inquiries professionally.
- Maintained accurate records of correspondence and documents for easy access.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Barn Manager
Greenbrook Farms
Casco, MI
09.2022 - 05.2024
- Supervised daily barn operations, ensuring animal welfare and facility maintenance.
- Developed feeding schedules and managed nutrition plans for livestock.
- Trained and mentored staff on best practices for animal care and safety protocols.
- Implemented improvements to workflow processes, enhancing efficiency and reducing downtime.
- Maintained accurate records of each horse''s medical history, vaccinations, and routine care schedules for easy reference when needed.
- Optimized feeding schedules and dietary plans to enhance horse health and performance.
Owner
Maui Tan Tanning Salon
Clinton Township, MI
03.2020 - 07.2022
- Developed and implemented marketing strategies to increase client engagement and retention.
- Managed daily operations, ensuring exceptional customer service and satisfaction levels.
- Trained and mentored staff on best practices in tanning techniques and salon procedures.
- Oversaw inventory management, maintaining stock levels of tanning products and supplies.
- Trained and motivated employees to perform daily business functions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Arts - Interaction Design/ Architecture
Baker College
Clinton Township, MISkills
Document preparation
Front desk support
Multi-line phone management
Inventory management
Animal care protocols
Nutrition planning
Cash handling procedures
Appointment coordination
Communication skills
Team leadership
Customer service
Organization
Multi-line phone systems
Spreadsheet management
Timeline
Secretary
ABC Construction
05.2024 - 09.2025
Barn Manager
Greenbrook Farms
09.2022 - 05.2024
Owner
Maui Tan Tanning Salon
03.2020 - 07.2022
Bachelor of Arts - Interaction Design/ Architecture
Baker College