Summary
Overview
Work History
Skills
Certification
Volunteer Experience
Timeline
Generic

Kelly A. Frost

Billings,MT

Summary

Accomplished and results-driven Human Resources leader with over 20 years of experience in diverse industries. Proven expertise in strategic HR management, employee engagement, performance optimization, and legal compliance. Adept at driving business success through tailored HR solutions and fostering positive organizational culture. Extensive experience in coaching senior leadership, managing HRIS systems, and enhancing workforce performance.

*Relocating to Phoenix, Arizona

Overview

19
19
years of professional experience
1
1
Certification

Work History

Human Resources Manager

Kampgrounds of America (KOA)
11.2022 - Current
  • Provide expert HR counsel on employment law and compliance for KOA locations across the US and Canada
  • Collaborate closely with Legal Counsel to navigate complex employee relations issues
  • Offer coaching and consulting support to Regional Vice Presidents, General Managers, and employees, ensuring alignment with business goals
  • Lead the recruitment and training efforts for 22 KOA campgrounds nationwide, enhancing operational efficiency
  • Administer and provide technical support for Ceridian Dayforce HRIS, ensuring accurate employee records
  • Oversee and manage a wide range of employee benefits, including Workers’ Compensation, Unemployment, FMLA, Short-Term Disability, and Health Benefits
  • Lead and conduct thorough workplace investigations, ensuring compliance with legal and organizational standards

Human Resources Business Partner

Billings Clinic
08.2019 - 11.2022
  • Partnered with senior executives and department leaders to align HR strategies with organizational goals, improving employee engagement and performance
  • Acted as a liaison between the Centers of Excellence (Talent Acquisition, Compensation & Benefits, HRIS) and leadership, streamlining HR operations and enhancing service delivery
  • Provided expert consultation on a broad range of HR issues, including employee relations, performance management, talent acquisition, and legal/regulatory compliance
  • Drove leadership and succession planning, coaching senior executives and managers to develop high-performing teams
  • Led initiatives that positively impacted employee retention and organizational culture

Talent & Workforce Partner/Recruiter

Billings Clinic
06.2015 - 08.2019
  • Led recruitment efforts for 36 departments, managing an average of 211 open requisitions and successfully filling 2,133 positions
  • Cultivated strong business partnerships with leadership to understand workforce needs and develop targeted recruitment strategies
  • Actively participated in career fairs and other recruitment events, leveraging social media to attract top talent
  • Ensured alignment of recruitment efforts with Billings Clinic’s core values and strategic priorities

Talent Management Officer/HR Business Partner

First Interstate Bank
01.2012 - 06.2015
  • Coached managers and supervisors on employee relations, performance management, compensation, policy adherence, and recruitment/retention strategies
  • Partnered with senior management to implement business strategies and improve organizational effectiveness
  • Provided executive leadership coaching, fostering the development of high-potential leaders within the organization
  • Enhanced employee engagement and facilitated succession planning using SuccessFactors

HR Representative

First Interstate Bank
04.2006 - 01.2012
  • Managed the recruitment, screening, and onboarding process for bank and IT positions, ensuring a seamless and efficient experience for candidates and hiring managers
  • Conducted New Employee Orientations and set up new hires in the payroll system
  • Served as the Company Administrator for the Applicant Tracking System (People Strategy-ATS), ensuring data accuracy and system optimization
  • Actively participated in the development and refinement of job postings, enhancing clarity and consistency

Skills

  • Strategic Human Resource Management
  • Labor Law Standards Implementation
  • Recruitment Expertise
  • Strategic Succession Planning
  • Workforce Development Planning
  • Performance Metrics Analysis
  • HR Compliance Management
  • Employee Engagement Strategies
  • HR Consultative Support
  • Leadership Development Coaching

Certification

  • Marshall Goldsmith Stakeholder-Centered Coaching for Leaders Certificate
  • Yellow Belt Certification (Lean Six Sigma)

Volunteer Experience

  • United Way of Yellowstone County, Funding Committee Member
  • Montana State University-Billings, Advisory Board Member – Career Services

Timeline

Human Resources Manager

Kampgrounds of America (KOA)
11.2022 - Current

Human Resources Business Partner

Billings Clinic
08.2019 - 11.2022

Talent & Workforce Partner/Recruiter

Billings Clinic
06.2015 - 08.2019

Talent Management Officer/HR Business Partner

First Interstate Bank
01.2012 - 06.2015

HR Representative

First Interstate Bank
04.2006 - 01.2012

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Kelly A. Frost