KELLY ANN MORIARTY
Sewell,NJ
Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind.
Henry James
Summary
My goal is to leverage my skills and knowledge to deliver high-quality results for an organization and its customers. I have a proven track record of exceeding expectations and creating value in various domains and settings. I am looking for a role that can challenge me and allow me to grow professionally.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Virtual Benefits Administrator
Working Solutions
11.2020 - 12.2023
- Answered incoming calls from Federal employees, Uniformed Services members regarding health benefits
- Processed new enrollments, changes to existing accounts, explained different types of benefits, set up payroll deductions
- Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
- Ensured compliance with HIPAA privacy regulations when handling confidential information related to employee benefits programs.
- Responded promptly to inquiries from employees regarding their benefits coverage or eligibility status.
- Checked accuracy and completeness of benefits applications and documents.
Virtual Patient Support
LiveOps
05.2019 - 05.2020
- In EPIC EMR system:
- Answered calls from patients regarding in-home medical testing
- Provided customer service to patients and their families, responding to inquiries in a timely manner.
- Conducted intake interviews with new patients, gathering relevant medical information.
- Performed data entry of patient information into electronic health records systems.
- Educated patients on the importance of preventive care measures and self-management techniques.
- Maintained accurate records of all patient interactions and activities.
- Ensured compliance with organizational policies, procedures, and protocols related to patient support services.
- Answered phones promptly and professionally while managing call volume efficiently.
Cardiac Monitor Technician
Cardionet, Inc
04.2009 - 09.2018
- MCOT Dept, Holter Dept, and Clinical Admin.
- Completed 1000+ scans per 8 hour shift
- Operated telemetry systems to monitor patient's heart rate and rhythm remotely.
- Compiled comprehensive reports of patient's cardiac activity during testing or monitoring periods.
- Interpreted complex waveforms associated with different types of arrhythmias accurately.
- Identified potential issues with the patient's ECG tracing before they become critical situations.
- Documented any changes made to the settings on the monitors throughout a procedure or test period.
- Monitored patients on telemetry by computer or transtelephonically.
- Guided junior staff on how to compare and interpret rhythm strips.
- Assisted in training technicians and other staff members.
- Communicated test or assessment results to medical professionals.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- August 2014- September 2018
- -1099 contractor HOLTER TECHNICIAN-interpret 24-48 hour cardiac recordings, prepared physician reports and reported any abnormalities
Education
DIPLOMA, Multi-Skilled Patient Technician - trained in phlebotomy, ECG interpretation and patient care -
01.2009
GPA: 4.0
Skills
- Strong Analytical Skills
- Effective Communication Abilities
- Regulatory Compliance Understanding
- Program Administration
- Benefits Administration
- Training Proficiency
- Open Enrollment
- HIPAA Compliance
- Basic Life Support
- EMR Software
- Patient Communication
- Documentation
- Electronic Charting
- ECG Rhythm Interpretation
- Patient Relations
- Medical Terminology Knowledge
- Quality Assurance Procedures
- CPR Certification
Certification
- Certified Cardiographic Technician, 07/2009 - Present, Cardiovascular Credentailing International
- Basic Life Saving (BLS), American Red Cross
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Benefits Administrator - Working Solutions
11.2020 - 12.2023
Virtual Patient Support - LiveOps
05.2019 - 05.2020
Cardiac Monitor Technician - Cardionet, Inc
04.2009 - 09.2018
Starr Technical Institute - DIPLOMA, Multi-Skilled Patient Technician - trained in phlebotomy, ECG interpretation and patient care,
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